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1.9 Based on 135 reviews
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  • Customers like
    • Locations 9
    • Beautiful place 4
    • Location 3
  • Customers don't like
    • Not delivered what was said 16
    • Terrible service 9
    • Misleading sales tactics 7

The people at Silverleaf Resorts will call you in to get you to spend your money and rip you off. It has gotten to the point that they don't even care anymore that it is obvious they are ripping you off. You can't even go online anymore and make reservations. All they can tell you is that the website is under construction. For over a month? Come on now... I have two Presidential deeds and can't even book a doggone bonus time getaway. But they... Read more

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Horrible customer service. I've tried numerous times to set up via phone call to Silverleaf and in writing to set up auto pay. They never take notes, they never get the payment set up right, they charge collection fees, promise to retract them and then they say they did not and do not stand behind their word. They do not send you to a higher person in the pecking order. Candace Delise divisional manager out of dallas does nothing to assist the... Read more

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I am an owner @ oak & spruce... fml for this decision... i would be called to go to a mandatory meeting. Well these meetings are not... i would tell them i was busy after answering the umpteenth million calls non stop... well.... i was busy fixing cars or computers. I am a disabled vet and do this to help people and keep busy. I weent to oak & spruce a couple weeks ago to use my week. We found a yellow stained towel in the bathroom upon arival.... Read more

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I too am extremely upset with the new take over. Piney Shores now demands a credit card to check in and things went from bad to worse. Because of a server problem I lost my week. Count me in for a suit. I want my money back.

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I am very disappointment with Silverleaf resort now taken over by Holiday Inn Club Vacation. I booked my vacation over a month ago for August 12-19 and received a message the day before that they only have a 1 bed room available for my family and I. We been paying monthly for a 2 bedroom and now they are telling us there is nothing they can do. Read more

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Since SL changed to HIVC, their accounting system is BIG joke! They cannot get it together!!! One of my accounts (the oldest) is so out of whack... My wife keeps making payments and they do not credit her account, then, they have nerve to ask her to prove it by faxing them a copy of the bank statements!!! They sure are daring! They are the ones that should be checking THEIR SYSTEM! WORD OF ADVISE... MAKE SURE YOU STAY ON YOUR TOES ABOUT... Read more

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Absolutely horrible! Worst people I have ever met in my life! I have been nothing but lied to from them over and over again! I would not recommend this place to anyone! Stay away!

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Do not have people come with there kids and have them wait hours and hours for this sells picth to end,that is SO WRONG !!! Sure there was play room, but IM NOT going to leave my babies with a stranger in a hot room !!, NOT HAPPENING !!!! DO NOT LIE TO PEOPLE !!!! Do not tell people there going to be there for 90 min. Tell them the truth that is 7 to 8 hours, and how you heard people like cattle to one spot to another talking to person after... Read more

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We went to the presentation and wasted 4 hours of our time. As the reward we have been promised 4 tickets to Florida Park with flight and tickets included. They asked for $240 deposit and then did everything not to give us tickets (they offered 2 stops flight leaving at night) hotel in nowhere and delivery of tickets 3 days in advance of travel only. We regret every single moment we spent dealing with Silverleaf Resort people and Casablanka... Read more

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Havent recieved refund of $1000.

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