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  • Customers like
    • Locations5
    • Beautiful place2
    • Gifts1
  • Customers don't like
    • Not delivered what was said11
    • Terrible service7
    • Unauthorized charges5

  • 2 days ago
  • Hotels and Resorts
  • Gilmer, Texas
  • 2
  • 2
  • 198
  • REVIEW RATING 4/5

I "won" a trip. Ended up buying a timeshare and being an owner. We were told if it didnt work out we could sell it back.. this was a lie. After our first payment we knew we made a mistake and they wouldn't help us nor did they care that we were given false information. Now we are stuck and expecting a baby. We have great credit and don't know what to do about this burden... noone will call us... Read more

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  • Jul 02
  • Hotels and Resorts
  • O Fallon, Missouri
  • Silverleaf Resorts Billing Department
  • 113
  • REVIEW RATING 4/5

I had asked for a password reset after not being able to pay my bill online. I was told my account was closed in January 2015 yet they took a $500 payment in March 2015! How was the account closed without me knowing it?? When I asked for proof that they notified me, I was told it was "in a box". Then when I asked for a refund check, I was told I needed to send them my entire bank statement... Read more

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  • Jun 30
  • Hotels and Resorts
  • Longview, Texas
  • Timeshare
  • 208
  • REVIEW RATING 4/5

First time trying to use and couldn't. Some of the specific perks I asked about and was told were included turned out not to be offered. Even with that I paid but my financial status has changed and I will not be able to pay for my timeshare any longer nor even utilize it enough to benefit me. I have tried to sell on every social media site possible with no success. The resort sales assistance... Read more

Was this review helpful? 2 0

  • Jun 30
  • Theme Parks
  • Tyler, Texas
  • Water Park Timeshare Resort
  • 321
  • REVIEW RATING 4/5

This is a bait and switch from taking your family to a fun waterpark for three days and two nights to buying a *** timeshare. Also they will blow up your phone and your wife's phone until you answer it. Then you get something in the mail stating you have won a new car or perhaps $49,000. Once you call they want you to come in without going to the waterpark to talk and of course you will have to... Read more

Was this review helpful? 0 0

  • Jun 30
  • Hotels and Resorts
  • Centerville, Massachusetts
  • Silverleaf Resorts Cancellation Policy
  • 205
  • REVIEW RATING 4/5

Six flags actually allows these crooks to solicit in their parks. cancelled with in 30 days. no credit from company AS OF YET. (haha i sent cx with signature required). WAS ON HOLD 3 TIMES FOR OVER 1 HOUR. NO ANSWER EVER!!!!! Beware if you "win" a vacation. The man told me literally 5 seconds after I signed the contract that I would have to sit through a 90 min. presentation. How about before I... Read more

Was this review helpful? 0 0

  • Jun 29
  • Hotels and Resorts
  • Brooklyn, New York
  • Timeshare
  • 1
  • 1
  • 147
  • REVIEW RATING 4/5

These *** promise you the moon and stars when they want your money, but when you want to sell they just block you off and eliminate every opportunity you may have. You can't advertise with them, they have nothing to do with you, they won't even open a unit for you to show. They want you to foreclose so they can resell these units and don't give a *** about you. We are now moving to the west coast... Read more

Was this review helpful? 0 0

  • Jun 25
  • Hotels and Resorts
  • North Scituate, Rhode Island
  • Timeshare
  • 247
  • REVIEW RATING 4/5

*** buyer here; I just realized they are not putting me in the silverleaf but yet the crowne plaza *** stoner sales guy is a liar. I will be calling tomorrow how would you want me to tour for 90 minutes and not allow me to stay there? yes it was a 100 dollars im not going to travel 22 minutes out of my way for something that seemed so peaceful once customer service is open tomorrow I will do... Read more

Was this review helpful? 1 0

  • Jun 23
  • Hotels and Resorts
  • Joshua, Texas
  • Timeshare Presentation
  • 465
  • REVIEW RATING 5/5

Silverleaf resort put a raffle up at Six Flags in Arlington and allowed minors to enter. Then called my daughter to let her know she won a prize after her class took a fieldtrip to Six Flags. When she told them she was not 18, they asked to speak with her parents. I called them and asked why they were getting minors to sign up for prizes when tjeu could bot claim them. Mrs. Medlock, rep from this... Read more

Was this review helpful? 1 0

  • Jun 23
  • Hotels and Resorts
  • Concord, North Carolina
  • Timeshare Presentation
  • 249
  • REVIEW RATING 4/5

I had an appointment at 11am. After waiting an hour around screaming children an announcement was made stating they were over booked and were not doing tours. Everyone was advised they can reschedule or stay to collect gifts. When I inquired how long it was going to take I was rudley informed that it will be longer since I'm interrupting the only two people upfront from registering people in the... Read more

Was this review helpful? 0 0

  • Jun 22
  • Hotels and Resorts
  • Texarkana, Texas
  • Vacation Package
  • 1
  • 1
  • 387
  • REVIEW RATING 4/5

We were convinced to buy in and told that because of being owners that we would have several benefits available to us. Upon doing so and since buying in we have had nothing but issues that started after a few months. The first issue was them pulling money without permission while we were making payments online. The second is we were told that because we did not know exactly when my husbands... Read more

Was this review helpful? 1 1

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