Silverleaf Resorts Complaints and Reviews

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Silverleaf Resorts
Main address: 1221 River Bend Drive, Suite 120 75247 Dallas TX
214-631-1166, , info@silverleafresorts.com
  • 475+15 mobile complaints
  • $1M claimed losses
  • $2.1K average
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  • 3 hours ago
  • Hotels and Resorts
  • Conroe, Texas
  • Timeshare
  • 15

WE WERE PUT ON AUTO DRAFT AT PINEY SHORES BUT THEY PURPOSELY DONT TAKE OUR MONEY OUT THEN SAY OUR PAYMENT WAS DECLINED AT OUR BANK. THE NEXT MONTH THEY TELL US A DOUBLE AMOUNT IS DUE IN HOPES THAT WE CANT MAKE THE PAYMENT. THEY ALSO HAVE THE NERVES TO SAY WE DIDNT HAVE THAT RESORT ACCOUNT ON AUTO DRAFT. WE HAVE A PRESIDENTIAL AT THIS RESORT AND WHENEVER WE GO, WHEN IT IS NOT OUR SHEDULED WEEK, WE... Read more

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  • 1 day ago
  • Hotels and Resorts
  • 56

Got one of these so called vacations 3 days 2 nights you know travel one day spend the next with Silverleaf and travel the next day home. Did there tour they keep us there for 5 hours trying to sell us I finally gave in and bought this was November I assumed that it was like the other resort I have had since 2003 but not even close. The week they sold me was in Febuary and did not tell me that I... Read more

Was this review helpful? 0 1

     

  • Oct 28
  • Hotels and Resorts
  • Hotel Accommodation
  • 197

I had signed up to go up to Lee, MA. I took a vacation day from work and made plans to visit in the area (Shaker Village). I got a confirmation number for the hotel stay and was told we were all set. Lo and behold, two days before our departure, I get a call saying that the hotel would not be able to accommodate me because it was a holiday (Veteran's Day). Didn't they know it was a holiday... Read more

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  • Oct 25
  • Hotels and Resorts
  • San Antonio, Texas
  • Poor Room Conditions
  • 1
  • 1
  • 186

My husband and I visited the hill country resort for the 4th of July week. Our room had the previous person pants left. Told front desk no one came to get them. The ceiling fan blade in living room broke almost hit myself, bounced off the back of couch then hit the coffee table and broke my car key. The part that is used to unlock car. Made report at desk and we have NEVER heard a word from the... Read more

Was this review helpful? 1 5

     

  • Oct 23
  • Hotels and Resorts
  • Timeshare
  • 2
  • 2
  • 245

I HAVE BEEN AN OWNER WITHIN SILVERLEAF RESORTS SINCE 1999. MY WIFE AND I SPENT ALOT OF MONEY TO OWN A TIMESHARE, AND WE FEEL THAT SILVERLEAF DOES NOT CARE ABOUT THEIR OWNERS. FOR THE PAST 8 YEARS I HAVE BEEN COMPLAINING TO THEM ABOUT THE FACT THAT THERE IS NO WI-FI IN THE ROOMS. AT OAK 'N SPRUCE ONE CAN ONLY GET ON THE INTERNET IN A NOISY COFFEE SHOP/ARCADE WHERE ITS IMPOSSIBLE TO BE ABLE TO... Read more

Was this review helpful? 3 1

     

  • Oct 11
  • Hotels and Resorts
  • Property Purchase
  • 713

My wife and I have been with Silverleaf since 1997. We started out with a 2BR/1BA cabin at Lake 'o the Wood with Endless Escapes for bonus time. After a couple of years or so, we upgraded to a 2BR/2BA condo at Holly Lake. (NOTE: Using our equity from our cabin, we got a 0% (zero percent) loan to upgrade to this condo...PLUS, we got ZERO maintenance fee. After another couple of years, we upgraded... Read more

Was this review helpful? 5 1

     

  • Oct 08
  • Hotels and Resorts
  • Call Center Service
  • 1189

I decided last minute not to go to the appt to see if the prize claims were true and instead of no showing I called the rep to cancel who "Mat" insert weirdly pronounced last name, informed me that 3 hours from appt it wasn't possible to cancel, then preceded to ask me why over and over. When I told him that that wasn't acceptable and to get his supervisor on the line, he did so. Only to be faced... Read more

Was this review helpful? 5 7

     

  • Oct 03
  • Hotels and Resorts
  • Upgrade
  • 1
  • 1
  • 209

I was misled lied to upgrade I have already lost almost $20 thousand and they get rude sometimes when you won't upgrade there dealing with real human beings I would like a full refund. Also they have h ung up phone on me. Read more

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  • Sep 29
  • Hotels and Resorts
  • Lee, Massachusetts
  • Timeshare
  • 1632

I was at the Big E in Springfield, MA over the weekend and came upon Silverleaf in one of the vendor booths that had a prize wheel to spin. My husband and I spun the wheel and we were told that we won 2 trips and a $50 restaurant.com coupon and we had to pick it up in Lee, Ma. There was a $20 deposit to make the reservation in Lee to pick up my prizes and that I would be given a $40 visa card... Read more

Was this review helpful? 10 0
 
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