Silverleaf Resorts Complaints and Reviews

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Silverleaf Resorts
Main address: 1221 River Bend Drive, Suite 120 75247 Dallas TX
214-631-1166, , info@silverleafresorts.com
  • 439+8 mobile complaints
  • $940K claimed losses
  • $2.1K average
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  • 2 days ago
  • Hotels and Resorts
  • Deceptive Booking Policy
  • 55

I was lied to upon buying this the man who sold me my " Presidential" was fired for doing coke in the parking lot a few weeks later he lied to my now I am in debt and they are ruining my credit score!! Oh and by the way I've been paying for 3 years and can't even book a vacation any resort I ask to go to is a waiting list of 6 months and they never call back! I asked to sell my unit back... Read more

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  • 2 days ago
  • Hotels and Resorts
  • Galveston, Texas
  • Unprofessional Reservation Staff
  • 53

Silverleaf. The destroyer of all that is sane and normal. Bonus time with a Presidential Unit and a Red week unit in Hill Country should be an easy task for the reservation staff to handle. Right? No. C and D students need jobs too and Silverleaf hires more than their fair share. Further, the check in staff in Galveston doesn't quite grasp the American Handicap Association requirements. ... Read more

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We bought too & I'm having butterflies reading all these bad reviews. Do you happen to know where to call to find out if we can get out? Add comment

  • Jul 20
  • Hotels and Resorts
  • Burkburnett, Texas
  • Bad Experience
  • 144

I feel like we held up our end of the bargain. We paid $80 for a two night stay at a hotel and a pass for 4 to a water park. All we had to do was sit and listen to a 90 min. Sales pitch. We drove 4 hours me my husband and 2 year old grandson and 14 year old granddaughter. Our appointment was at 12:00 we did not get out of that place until almost 5:30. They take us on a tour in a car that sits 5... Read more

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  • Jul 19
  • Hotels and Resorts
  • Conroe, Texas
  • Timeshare Purchase
  • 3
  • 267

A trip that I will never forget! My friend and myself decided to tour the resort to get a free trip, after reviewing the resort the sales agent tried to get me to purchase time share. They wanted me to make a payment of 3847.00 right then and there. I told him NO and I couldn't afford it, he then dropped his head and looked like his world ended. He raised his hand and his manager came over and... Read more

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  • Jul 17
  • Hotels and Resorts
  • Arlington, Texas
  • Unprofessional Supervisors
  • 82

Both supervisors named Will had told us that we can cancel at ANYTIME finds out it is a lie. When you go to address them about it there representative threatens you about your credit score but they tell you that it won't be affected. Or if you talk to Shirley she will just hang up on you and won't answer any questions that you may still have because she says she is repeating herself but... Read more

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  • Jul 16
  • Hotels and Resorts
  • Wallingford, Connecticut
  • Company Staff
  • 6
  • 167

this company should have negative stars for being heartless. i own three vacation weeks with silver leaf. two of the mortgages are paid off. my son had cancer last year. i am very happy that he is now cancer free. i could not work for a good part of last year and this year. i always managed to pay something on the account. last month i paid $600.00 on the account. i am so fed up with silver leaf... Read more

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  • Jul 11
  • Hotels and Resorts
  • Elkridge, Maryland
  • Maintenance Fees
  • 114

silverleaf resorts over the last two years has deleted my auto pay card number, declined 6 different cards, accepted cards confirmed payments, and now after paying an amount i felt was an overcharge, re-billed that payment amount again. at least this time i have my cancelled check and all the information to pursue my credit. over these last two years, i believe my overcharges amount to over... Read more

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  • Jul 07
  • Hotels and Resorts
  • Loves Park, Illinois
  • Free Stuff
  • 402

I went to their little scam on July 5th of this year. In all fairness I received everything I was promised as gifts...well sort of. The marketing place had a stand set up at Great America in Illinois. He told me straight up "This is an easy way to get free baseball tickets and 2 nights at a waterpark Hotel..told me you don't have to buy anything..just go for the free stuff." So I decided... Read more

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  • Jul 01
  • Hotels and Resorts
  • Lombard, Illinois
  • Money Refund Refusal
  • 2
  • 306

Paid the $20 "reservation fee" to sit there for the 90 mins to say NO to everything out of their mouths. I've done this before and ALWAYS got the free trips and everything promised, but not from these scammers. They lost my name and two months later I am still waiting for my $20, the trip voucher and the White Sox tickets they promised. I've done a lot of these silly time share plays and... Read more

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