Silverleaf Resorts Complaints and Reviews

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Silverleaf Resorts
Main address: 1221 River Bend Drive, Suite 120 75247 Dallas TX
214-631-1166, ,
  • 448+10 mobile complaints
  • $990K claimed losses
  • $2.2K average
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Day staff is great but night staff is rude and short tempered. They closed down five minutes before it was supposed to. One of the pool stuff was nosy as well. He would insert himself into the group and just stand there before moving on. To say the least the guest service is less than desired. Add comment

  • 2 days ago
  • Hotels and Resorts
  • Conroe, Texas
  • Sales Tactics
  • 1
  • 244

My wife and I filled out a slip for a raffle drawing at the mall here is Houston about 30-60 days ago. Well we received a letter telling us we one something and needed to call a number. My wife did while I listened to the conversation. She was told the last appointment was 12PM and we had the opportunity to $49,000 in cash or a car of the same value or a 3 day 2 night vacation or a 5 day 4 night... Read more

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  • Aug 11
  • Hotels and Resorts
  • Running Shoes
  • 356

We were loading up the car and had an infant running around in our unit. So, to get my running shoes away from her I threw them in the closet. I totally forgot to go back for them. I called the resort asking them if they would mail them to me. He immediately said that he needed to see if he had then first. Of course they had them. Jeremy told me they didn't find them, that maybe... Read more

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  • Aug 11
  • Hotels and Resorts
  • Boston, Massachusetts
  • Refund Refusal
  • 241

First they told me if I changed my mind I could get a refund at any time. Now they are telling me that I can only get a refund in the first 30 days. The phone agent said that "they can't be responsible for what the sales agents tell me." Next I told them that I wanted to use it Aug 5-7. When they called back to book it in July I was told it was a black out date. Never was advised at any time... Read more

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  • Aug 08
  • Hotels and Resorts
  • Bad Customer Service
  • 291

We visited the Villages Tues night and Wed. We arrived at the Waterpark approximately 12:30. I made it to the window and had to run back to my car to get my member card. Upon returning the young lady at the window said that the computers shut down and there would be about a 15 minute wait. 15 turned to 30 then 45. With about 50 angry, disgruntled,HOT KIDS AND MEMBERS WE DIDN'T EVEN GET AN OFFER... Read more

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  • Aug 07
  • Hotels and Resorts
  • Galveston, Texas
  • Pushy Company Service
  • 3
  • 656

I've got a long history with Silverleaf. Over the years, I've taken them up on coming to their resorts numerous times. Twice I've even purchased their $79 vacation from representatives had a kiosk at Six Flags and one at a outside festival. It was an 'expected' experience at first -high pressure sales tactics when you attend their mandatory sales spiel. Just had to keep in mind that I... Read more

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  • Aug 06
  • Hotels and Resorts
  • Travel Package Charge
  • 1
  • 371

I signed up for what I thought was a great opportunity for a nice vacation at a reasonable price at an Atlanta Braves game. However, after reading the reviews I decided to cancel. Upon calling the place I was asked by about 3-4 people as to why I wanted to change the date. I had to reiterate that I wanted to cancel my package and not change the date. Eventually, I was able to cancel the package... Read more

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Silverleaf now calls you if they do not show your payment as processed after 1 day after it is do. Really sad is the payments are scheduled through their autopay system for the due date. Just started to occur two months ago Add comment

  • Aug 03
  • Hotels and Resorts
  • Hotel Room Exchange
  • 203

own 2 weeks one at Oak and spruce one at Holly Hill. Have never been able to exchange on line using Holly Hill. Have one weeks at holly hill due to expire on November 1st . will probably go to waste of my money. On the positive side Oak and Spruce and Fox Valley are great resorts. I enjoy both. Great spots. i feel Holly hill is just a waste of my money. but I was supposed to get extra... Read more

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  • Aug 02
  • Hotels and Resorts
  • Hotel Stay
  • 194

Good Things= Guess BR nice and cold Master BR just cool Bad Things= 1.) Main Living Room and Kitchen very HOT, temp never got below 78 and stayed mostly at 81. 2.) Both bathroom tubs drain very very slow. 3.) We had 3 adults and 5 teens not enough towels are toilet paper. 4.) Called Housekeeping and they said as long as I have the towels out front before 1pm they would pick them up and replace... Read more

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