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2.0 Based on 128 reviews
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  • Customers like
    • Locations 9
    • Beautiful place 4
    • Location 3
  • Customers don't like
    • Not delivered what was said 16
    • Terrible service 9
    • Misleading sales tactics 7

We went to the presentation and wasted 4 hours of our time. As the reward we have been promised 4 tickets to Florida Park with flight and tickets included. They asked for $240 deposit and then did everything not to give us tickets (they offered 2 stops flight leaving at night) hotel in nowhere and delivery of tickets 3 days in advance of travel only. We regret every single moment we spent dealing with Silverleaf Resort people and Casablanka... Read more

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Havent recieved refund of $1000.

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They have constantly called with opportunities to upgrade and I have been successfully convinced two times. Now they are popping up with all kinda fees. I have been an owner for a year now and all they have done is swindled us. If anyone has a clue to how I can sale my deed the least expensive way please feel free to contact me at plholland729@gmail.com. I sincerely appreciate and advise anyone who is not familiar with any of these times... Read more

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Since we signed our names on the dotted lines, we have not been able to use the resorts. They say you cant schedule to reserve until its 16 days out from the date you wanna use. The interest on the monthly payments is high as ***!!!!! the majority of the payment is going towards the interest rate vs the actual principle/ cost of the property. Everytime you call, its hard to get ahold of someone, a person to speak to. The wait times are out of... Read more

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The Villages since new owns have taken over has much to be desired. Cjeck in is horrible, waited for hours. Am a presidential owner and stood in a line that qent out the door of the building for check-in. Will never spent my regular week here again. Icemaker and dvd player in room broken. No shampoo and soap etc. We give it a poor rating. No security. Fireworking in parking lot when not allowed going under cars. Total disappointment. Read more

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I hate this timeshare. They call me every few months trying to get more money from me telling me that my current package is no good, but when I lost my job and asked to change my payment date or sell it, they were completely non negotiable. It's a complete money scam. Stay away.

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Stayed at Villages last week. Requested crib at 4 pm, after second request it finally arrived at 9 pm, (infant miserably tired). Phone never worked. Asked Stefanie in activity area about starting a movie at 1 pm, her first response was "I just got here and am not punched in yet." Waited 10 minutes and asked her again (she was behind desk) about movie and she replied, "I just got here and punched in, wait a minute". Attitude matched words, if you... Read more

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In February of this year, we came to hill country snd upgraded to 2 diamond accounts. We were invited back yesterday, June 24 2016 to hear the new Holiday Inn pitch. Arrived friday night at 6pm and was told the not only did they not have a resv. for us but they do not even show usinthe computer. Presented green diamond club cards and tdl, still nothing. After 5 min we were told that they coulnd not accomdate us at all. We left drove 1 hour... Read more

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I CALLED IN 3 WEEKS BEFORE MY CHECKIN ON "MY WEEK" THAT I SUPPOSEDLY "OWN". THEY TOLD ME THAT BECAUSE I DIDN'T CONFIRM 30 DAYS IN ADVANCE BEFORE CHECKIN, THAT I WOULD HAVE TO PAY A "NO SHOW" FEE. I TOLD THEM THAT I OWN THAT WEEK, AND THAT IT SHOULDN'T MATTER WHETHER I SHOW OR NOT. SO, THEY PROCEEDED TO TELL ME THAT I COULDN'T TAKE MY WEEK, AND THAT IT WOULD BE BANKED FOR UP TO 2 YEARS. THEY THEN PROCEEDED TO TELL ME THAT IF I WANT TO CHECK ON... Read more

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My husband won some vegas trip so they claimed. But we ended up at SilverLeaf Resort. Went to the "90" min. Meeting. long story short. We got stuck with domething came to find out throught then in another 90 min. Meeting is worse nothing and they wanted to sell us more. *** no!!! This is a SCAM! Ones you are in you pay for nothing you can actually use. Very disapointed.

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