Silverleaf Resorts Complaints and Reviews

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Silverleaf Resorts
Main address: 1221 River Bend Drive, Suite 120 75247 Dallas TX
214-631-1166, , info@silverleafresorts.com
  • 472+14 mobile complaints
  • $1M claimed losses
  • $2.1K average
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  • 24 minutes ago
  • Hotels and Resorts
  • San Antonio, Texas
  • Resorts
  • 2

My husband and I visited the hill country resort for the 4th of July week. Our room had the previous person pants left. Told front desk no one came to get them. The ceiling fan blade in living room broke almost hit myself, bounced off the back of couch then hit the coffee table and broke my car key. The part that is used to unlock car. Made report at desk and we have NEVER heard a word from the... Read more

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  • 1 day ago
  • Hotels and Resorts
  • Timeshare
  • 1
  • 1
  • 82

I HAVE BEEN AN OWNER WITHIN SILVERLEAF RESORTS SINCE 1999. MY WIFE AND I SPENT ALOT OF MONEY TO OWN A TIMESHARE, AND WE FEEL THAT SILVERLEAF DOES NOT CARE ABOUT THEIR OWNERS. FOR THE PAST 8 YEARS I HAVE BEEN COMPLAINING TO THEM ABOUT THE FACT THAT THERE IS NO WI-FI IN THE ROOMS. AT OAK 'N SPRUCE ONE CAN ONLY GET ON THE INTERNET IN A NOISY COFFEE SHOP/ARCADE WHERE ITS IMPOSSIBLE TO BE ABLE TO... Read more

Was this review helpful? 1 1

     

  • Oct 11
  • Hotels and Resorts
  • Property Purchase
  • 592

My wife and I have been with Silverleaf since 1997. We started out with a 2BR/1BA cabin at Lake 'o the Wood with Endless Escapes for bonus time. After a couple of years or so, we upgraded to a 2BR/2BA condo at Holly Lake. (NOTE: Using our equity from our cabin, we got a 0% (zero percent) loan to upgrade to this condo...PLUS, we got ZERO maintenance fee. After another couple of years, we upgraded... Read more

Was this review helpful? 4 1

     

  • Oct 08
  • Hotels and Resorts
  • Call Center Service
  • 994

I decided last minute not to go to the appt to see if the prize claims were true and instead of no showing I called the rep to cancel who "Mat" insert weirdly pronounced last name, informed me that 3 hours from appt it wasn't possible to cancel, then preceded to ask me why over and over. When I told him that that wasn't acceptable and to get his supervisor on the line, he did so. Only to be faced... Read more

Was this review helpful? 5 7

     

  • Oct 03
  • Hotels and Resorts
  • Upgrade
  • 1
  • 1
  • 147

I was misled lied to upgrade I have already lost almost $20 thousand and they get rude sometimes when you won't upgrade there dealing with real human beings I would like a full refund. Also they have h ung up phone on me. Read more

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  • Sep 29
  • Hotels and Resorts
  • Lee, Massachusetts
  • Timeshare
  • 1490

I was at the Big E in Springfield, MA over the weekend and came upon Silverleaf in one of the vendor booths that had a prize wheel to spin. My husband and I spun the wheel and we were told that we won 2 trips and a $50 restaurant.com coupon and we had to pick it up in Lee, Ma. There was a $20 deposit to make the reservation in Lee to pick up my prizes and that I would be given a $40 visa card... Read more

Was this review helpful? 10 0

Completely unsatisfactory service theres nothing to gain but a bad credit score they provide nothing but a potential for debt to be accumulated through false advertisements. Add comment

     

  • Sep 27
  • Hotels and Resorts
  • Timeshare Resort
  • 4
  • 4
  • 1073

I was at a festival and I signed up to win a retreat and I had to spin a wheel. I hit WON and the guys jaw dropped and said I didn't really expect anyone to win. He then told me about how I won 2 resort retreats.... The first one in Texas at the resort of my choice for 3days 2 night with 3 friends. The second was for me and one other person 3 days 2 night at any location in the country on a list... Read more

Was this review helpful? 0 10

     

  • Sep 25
  • Hotels and Resorts
  • San Jose, California
  • Contest Win
  • 8
  • 8
  • 711

This isn't really a complaint yet, but I got a the same call from them Talking about I won a contest that I signed up for, and that I could possibly win a car, or 49,000 in cash, or a dream vacation, or 1500 dollar shopping spree. I just want to know is any of this real? Or just a big fat scam Read more

Was this review helpful? 6 8

     

  • Sep 25
  • Travel Agencies
  • Sales Pitch
  • 621

Received a call from this company stating that I had entered to win prizes at a Red Sox game...that was correct, I had filled out an entry form but only so the associate would leave me alone. Spoke to the Representative for Silver Leaf and I basically told her it sounded to good to be true and point blank did not sound legit! She told me that they can't just enter the stadium without the... Read more

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