Silverleaf Resorts Complaints and Reviews

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Silverleaf Resorts
Main address: 1221 River Bend Drive, Suite 120 75247 Dallas TX
214-631-1166, , info@silverleafresorts.com
  • 451+11 mobile complaints
  • $1M claimed losses
  • $2.2K average
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  • 23 hours ago
  • Hotels and Resorts
  • Tyler, Texas
  • Timeshare
  • 81

Where do I begin? I wish we had read the reviews before we made the *** decision to show up to one of their long meetings. We have not only been through the process once but twice. We bought into an every other year package which means we could only use the time share every other year. I told the high pressure saleman that we wanted to go to lunch to discuss it . They would not let us leave. They... Read more

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  • Aug 28
  • Ex Employees
  • Irving, Texas
  • Timeshare
  • 239

I have been on both sides. Many go for the free gifts..THEY KNOW THIS THATS WHY THE SALE IS HARD. I'm an ex salesman for silverleaf resorts. And an owner as well. I never used my book on the table because I have real experience at the resorts. Real pictures of my kids playing swimming, catching 1st fish. Most ppl complaining never been to one at all. I love the old bonus time... check on is the... Read more

Was this review helpful? 0 2

At first I thought this was a scam but I went to the villages resort & I had a fun time. Add comment

  • Aug 21
  • Hotels and Resorts
  • Bad Resorts
  • 669

This place is a freaking JOKE!!!! I am glad I read the reviews before I went! Let's be serious... Who wants to willingly give away all this free stuff to millions of people?! THERES ALWAYS A CATCH! Then they ask why I no longer wanted to come?! And I said have you read The reviews online the lady goes I understand that ma'am but you are guaranteed to you these prizes I said no thanks she... Read more

Was this review helpful? 3 3

Day staff is great but night staff is rude and short tempered. They closed down five minutes before it was supposed to. One of the pool stuff was nosy as well. He would insert himself into the group and just stand there before moving on. To say the least the guest service is less than desired. Add comment

  • Aug 17
  • Hotels and Resorts
  • Conroe, Texas
  • Sales Tactics
  • 1
  • 1
  • 986

My wife and I filled out a slip for a raffle drawing at the mall here is Houston about 30-60 days ago. Well we received a letter telling us we one something and needed to call a number. My wife did while I listened to the conversation. She was told the last appointment was 12PM and we had the opportunity to $49,000 in cash or a car of the same value or a 3 day 2 night vacation or a 5 day 4 night... Read more

Was this review helpful? 16 1

  • Aug 11
  • Hotels and Resorts
  • Running Shoes
  • 557

We were loading up the car and had an infant running around in our unit. So, to get my running shoes away from her I threw them in the closet. I totally forgot to go back for them. I called the resort asking them if they would mail them to me. He immediately said that he needed to see if he had then first. Of course they had them. Jeremy told me they didn't find them, that maybe... Read more

Was this review helpful? 2 2

  • Aug 11
  • Hotels and Resorts
  • Boston, Massachusetts
  • Refund Refusal
  • 449

First they told me if I changed my mind I could get a refund at any time. Now they are telling me that I can only get a refund in the first 30 days. The phone agent said that "they can't be responsible for what the sales agents tell me." Next I told them that I wanted to use it Aug 5-7. When they called back to book it in July I was told it was a black out date. Never was advised at any time... Read more

Was this review helpful? 1 0

  • Aug 08
  • Hotels and Resorts
  • Bad Customer Service
  • 416

We visited the Villages Tues night and Wed. We arrived at the Waterpark approximately 12:30. I made it to the window and had to run back to my car to get my member card. Upon returning the young lady at the window said that the computers shut down and there would be about a 15 minute wait. 15 turned to 30 then 45. With about 50 angry, disgruntled,HOT KIDS AND MEMBERS WE DIDN'T EVEN GET AN OFFER... Read more

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  • Aug 07
  • Hotels and Resorts
  • Galveston, Texas
  • Pushy Company Service
  • 4
  • 4
  • 977

I've got a long history with Silverleaf. Over the years, I've taken them up on coming to their resorts numerous times. Twice I've even purchased their $79 vacation from representatives had a kiosk at Six Flags and one at a outside festival. It was an 'expected' experience at first -high pressure sales tactics when you attend their mandatory sales spiel. Just had to keep in mind that I... Read more

Was this review helpful? 7 0
 
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