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1.9 Based on 161 reviews
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  • Customers like
    • Locations 9
    • Beautiful place 4
    • Location 3
  • Customers don't like
    • Not delivered what was said 17
    • Terrible service 9
    • Misleading sales tactics 7

We have been owners at Silverleaf since 2001. I am sick and tired of the maintenance fees constantly being raised. When they raised them last year I called owner services and was told they were being raised so they could put wifi in all the units. NOT done!! Since we are Diamond Club we are supposed to be able to check out at noon. Not anymore!!! Reason-we don't have the housekeeping staff to get everything cleaned before the next people check... Read more

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I feel exactly the same way! We have been owners for over 15 years! I don't care if I get the money back - that is not the point! I am outraged at the treatment by Silverleaf as well - I just got off the phone with a Mark Baker and he was not going to help me in any way. I asked, "What is Silverleaf going to do to stand by their customers and their contracts?" He informed me that they can take away my bonus time at any time they wanted AND can... Read more

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I leased a Nissan Leaf in Georgia. Before I signed off the paperwork, I asked if I move to California, may I return it to California? The answer is yes, I can return the vehicle to any dealership nationwide. Now I am trying to return to a dealership in Georgia that is close to where I live. (The inspection is done by Nissan ahead of time.)The dealership (Autonation in Marietta) said they do not have the space and will not accept it. I tried to... Read more

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What's up with this new charge for a check in deposit of $115. I understand you get it back whenever your bank decides to give it back to you. But this is ridiculous. I have owned 2 resorts for over 25 years now. I don't pay for weekends and can stay up to 6 days on bonus time for FREE. That is what my contract says and I expect them to read my contract. This Holiday Hills company is horrible. They let their members stay in our resorts without... Read more

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I have been a member of Silverleaf Resorts for several years now and I tell you if you are thinking about it don't do it, unless you enjoy being treated like *** when you call reservations. They argue with you and call you a liar when you have provided proof of you being correct. Service is rude as all get out and Silverleaf does nothing about it or care about it. True what I have read about the sales personal they do not tell you the whole true... Read more

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So my husband and i was conned into one of those "Temperary deed" which they said was the best deal they could give. The deed is for one year and you pay 100 a month for it. Once the year is up you have a choice to continue or decline their offer and GET OUT card and not being stuck with this resort. So after we got it they invited us back for a "welcome free night stay" but in the a.m. they call u in and they try and get you to buy the actual... Read more

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We are Silverleaf owners have been for 20 years love all the vacations I have taken and I use my bonus time as much as possible. I am not happy with some ofvthe changes by new owners but I still go and use my bonus and week. My husband will not go to meetings because of the pressure they put on people to buy more. But if you have a timeshare use it get your moneys wirth out of it.

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Silverleaf makes you feel like a fool they use every tactic possible to trick you piss3d consumers need to unite and file class action suit for illegal tactics and false misleading promises i have 3 accounts and i was told i would have access to that was only delivered once since I've been a member for several years and i feel silverleaf should be reprehended Read more

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I use a automatic bill pay service through USAA that I have had for 20 years. When USAA says they send a payment, they send it. I had a payment sent on December 23, 2016 and Orange Lake did not process it until January 12th and send ME a past due bill. Their holidays and vacations for their billing department is YOUR fault. BEWARE!! They are the only company I have EVER dealt with that you have to send in a payment 3 weeks in advance so they... Read more

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I am told that now I have to pay taxes and dues now in January on all 3 of my properties or I can't book any time on my endless escape or as they call it now bonus time because of holiday Inn resorts policy is they expect in to be paid in January and they are not accepting monthly payments on the taxes and dues like silverleaf did. They don,t tell you this when you go to one of their meetings just that the founder of holiday Inn resorts is... Read more

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