Update by user Jan 14
My wife and I called Silverleaf and spoke with a customer service manager. She explained to us they have received multiple complaints about the increase fees for Bonus time.
She went on to explain now, Silverleaf/Holiday Inn Vacation Club (HIVC) have NO plans (at this time) to eliminate fees. Also, if Silverleaf/HIVC received enough complaints about the fee increase, they may change fees or eliminate them completely. Which leads me to believe that this is just another way for HIVC ploy to get more money from Silverleaf members. Try to get us with $25.00 (Bonus time) and if that doesn't work, then eliminate the fee and make it look like their doing us a favor.
Furthermore when we asked if wanted to sale our timeshare she explained that we can sale it, no problem, but if we wanted to sale back to Silverleaf they would NOT pay for it and we would just sign/transfer our deed over to Silverleaf/HIVC.
We are now in the process of drafting a formal complaint letter to the President of Silverleaf, Pat Connolly, explaining our displeasure with Sivlerleaf/HVIC. We will keep up posted on any new updates.
Original review posted by user Dec 15, 2018
Over the years my wife and I have attended a number of Timeshare meetings. We never wanted to buy (rent) a timeshare due to me being in the U.
S. AIR FORCE (26 yrs.) and would not be able to take full advantage of it. While living in San Antonio we attended a Silverleaf Resort meeting and bought a timeshare. The main reasons we purchased, was because I was retired and could take full advantage of not only the FREE BONUS time and the week we bought.
Now their (Silverleaf and Holiday Inn Vacation Club) sending us a letter stating we have to pay for BONUS TIME and increased the weekend fee by $25.00. We pay our monthly maintenance fees. They make more than enough (run the numbers) in maintenance fees, (which I also pay every month) not to charge us for BONUS time.
I'll throw my name in the hat if there is a CLASS-ACTION law sui t. This is not right.
Product or Service Mentioned: Silverleaf Resorts Holiday Inn Vacation Ownership.
Reason of review: Problems with payment.
Monetary Loss: $1500.
Preferred solution: Full refund.