We bought a presidential first and was called back to Fox Valley and was sold a lodge and red time. We were told by our salesman (Phillip Thomas) we were buying both the destinations and the getaways.
(Different resorts at different places) We like to exchange for our week and go to Branson even though we own at Fox Valley. I was told this year Holiday Hills was a destination resort so we could not go there. Sure I know in the winter we can use the presidential to go but what is happening in Branson in march? We found a disclosure in the paperwork stating that we were able to use both destinations and getaways as a owner of both and so I called the legal department and this woman tried to turn it all around to say it did not mean it was for the lodges when it was on the lodges own paperwork.
Come on now this is their own statement and they deny it??? I will seek a lawyer to get what we need here and sense we agreed to use arbitration it will be probably go in their favor but right is right and wrong is wrong is how I see it.
Our whole family witnessed what the salesman told us. What a crock!!!!