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Silverleaf Resorts - Lousy customer service

I am trying to change name on account that I added in. even though I paid for everything on account I need a death certificate of person I put on account. The state of north carolina will not let me pick up a death certificate because I am not related to her (person on account) when I enquire about how to fix they just say you need a death certificate they don't care if it is impossable and when I ask to talk with a supervisor they just hang up on me.
Company wrote 0 private or public responses to the review from 1 hour ago.
#1422714
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Silverleaf Resorts - Silverleaf roll to Holiday Inn

Once our silverleaf rolled into Holliday inn we couldnt book and all ability to use has basically ended in a deadend. Count me in on class action. Paid off 1 vaca but still accelerated maint $$. What a ripoof and continual lies
Company wrote 0 private or public responses to the review from Nov 30.
1.2
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1411709
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Helloo….Count me in as well. Purchased a Bi Annual week over 15 yrs. ago and paid it off in 3 yrs. We have never had an easy booking with this place. Always a hassle. We only spend a couple of days at a time when they call us to buy another week we stay and go to the...
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Company wrote 0 private or public responses to the review from Nov 26.
2.6
I didn't like
  • Dishonest sales tactics
#1408531
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I was able to find a buyer for my time share with Silverleaf because the person I spoke to supposedly with Silverleaf advised that the benefits I had relative to use other than my timeshare week would transfer to the new owner. Don't believe it!!!! Unfortunately,...
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Company wrote 0 private or public responses to the review from Nov 21.
2.1
I liked
  • Very happy with the exchange benefits
I didn't like
  • Exchange and use benefits do not transfer to new owners
#1405167
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I've had to have my number put on the " Do Not Call List", because they call and want me to go for an owner's "Update", that offers you a gift card of $150.00, but then they hold you hostage after they give you several different sales pitches, and have several...
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Company wrote 0 private or public responses to the review from Nov 15.
#1400913
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They took my father for a whole bunch. I recently became power of attorney to get things straight. If at any point they come up with a law suit. We want to be on board. They shouldn't be allowed to ever sell another time share. I've seen bank withdraws and he has...
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Company wrote 0 private or public responses to the review from Nov 08.
2.0
I didn't like
  • Being cheated out of my retirement
#1396493
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We visited our time share resort (holiday inn club/ orange lake/ at Timbercreek recently and was very concerned. we found what looked almost like an abandon ghost town. there were a few units occupied but our main concern was the total absence of any visible...
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Company wrote 0 private or public responses to the review from Nov 08.
1.0
#1396336
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Hi! I am absolutely livid when it comes to Holiday Inn Vacation Club. There have been so many lies. I think I know which one in Texas Shannon went too. She is correct about it being open and available to the public. My husband and I were told that all their properties...
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Company wrote 0 private or public responses to the review from Nov 05.
#1394370
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This is going to be breathtaking to most people.I am a current timeshare owner and an attorney in Texas.I have been with this so-called company for over 15 yrs and my parents since 1997(OUCH).No resolution,no communication, no follow up, no understanding, and of course...
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Company wrote 0 public responses to the review from Oct 18.
1.0
#1384955
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Was trying to find information on any class action lawsuits against Holiday Inn Club Vacations/ Orange Lake Resorts. Basically it is a timeshare resort and we were totally conned into this timeshare. They did not tell us there was a yearly maintenance fee of almost a...
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Company wrote 0 private or public responses to the review from Oct 15.
#1382039
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