Silverleaf Resorts
Silverleaf Resorts Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Silverleaf Resorts has a 1.7 star rating from 180 reviews and widespread dissatisfaction; many Silverleaf Resorts reviews report broken promises, rising maintenance fees, and booking or website failures.
Key Takeaways for Future Customers
- Expect difficulty booking bonus time and using exchanges.
- Prepare for rising maintenance fees and possible changes after ownership transfers.
- Document payments and communications for billing or refund disputes.
Negative Feedback / Risk Areas
- Frequent complaints about breach of contract and deceptive sales practices.
- Billing problems, duplicate charges, and autopay issues leading to credit impacts.
- Poor customer service, unresponsive portal, and long hold times.
- Requests for refund and class action mentions are common.
Positive Feedback
Reviewers occasionally praise location and some staff who helped with in‑house exchanges, and a few long‑time owners recall earlier better experiences before management changes; membership value is widely questioned.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Silverleaf Resorts has a 1.7 star rating from 180 reviews and widespread dissatisfaction; many Silverleaf Resorts reviews report broken promises, rising maintenance fees, and booking or website failures.
Key Takeaways for Future Customers
- Expect difficulty booking bonus time and using exchanges.
- Prepare for rising maintenance fees and possible changes after ownership transfers.
- Document payments and communications for billing or refund disputes.
Negative Feedback / Risk Areas
- Frequent complaints about breach of contract and deceptive sales practices.
- Billing problems, duplicate charges, and autopay issues leading to credit impacts.
- Poor customer service, unresponsive portal, and long hold times.
- Requests for refund and class action mentions are common.
Positive Feedback
Reviewers occasionally praise location and some staff who helped with in‑house exchanges, and a few long‑time owners recall earlier better experiences before management changes; membership value is widely questioned.
Media from reviews
I worked for Silverleaf Resort from 1992 until 1999
- - I worked for them 7 years and enjoyed it.
- - I was a switchboard operator.
- - People were suing when I came and were still suing when I left.
I worked for them for 7 years and enjoyed it. Yep, I was one of the switchboard operators.
People were suing when I came and was still suing when I left. People will be suing from now on.
You have to learn how to use it in order to enjoy it.
User's recommendation: Learn how to use it. That's why it's called Timeshare because you are sharing with other people
SILVERLEAF IS ILLEGALLY CHARGING OWNERS MAINTENANCE FEES
- - A former manager says maintenance fees were charged illegally and funded executives' personal trips.
- - He left over ethics concerns and plans to sue.
I was a manager at SILVERLEAF RESORTS and after looking at there contracts that they had owners sign I saw where they were illegally charging owners maintenance fees . I approached the director of financial services because I had heard that SILVERLEAF RESORTS used the money from maintenance fees so that managers could go on vacation trips for free and go to restaurants for free .
I told the director of financial services that this was very wrong to charge owners maintenance fees so that Silverleaf executives and or mangers could have there own personal pleasures for free !! Because I was a manager I discovered a lot of things they were doing were very illegal . I recently decided I could no longer work for them because there business ethics were terrible . I will find some owners of Silverleaf Resorts and I will be filing a lawsuit against Silverleaf Resorts because I feel like they owe the owners millions of dollars for illegally charging the owners monthly MAINTENANCE FEES !!
If any Silverleaf Owners want to join me please let me know . Thanks
Washington, Missouri
Class Action Law Suit
- - Silver Leaf has been involved since 1999, with 2 Presidential units and a lodge.
- - Now Holiday Inn Orange owns it; staff are rude and complaints ignored.
Well, we have been involved with Silver Leaf since 1999 and like many have the endless escape, bonus time and have 2 Presidential units, and a lodge. We also have handicap access and Ambassador access if no Presidential units are available!
What a joke....sounds good in the sales room but NO ONE seems to have this information in their computers. This company has been sold so many times that it is like a yo-yo! Now, Holiday Inn Orange has bought it. Last visit to The Villages resulted in a salesman being extremely rude and pushing up against my husband.
When we complained corporate made excuses and were "sorry" but did not do anything about it. We need action...if interested stand behind your rights and LET'S take action.
Would be interested to hear from those willing to put forth the effort and help file a class action suit. Sorry folks, thought this was perfect for the golden years...think again.
Whatever you do, don’t trade in your week for points. What you have now for a week, you will not be able to purchase with points.
They will show you what your unit is worth (“worthless unless you trade to points”) but then you will have to put out more money to have what you already have now. Not worth it! I miss my Endless Escapes.
It’s why we bought too. Something I thought I would be able to enjoy.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clarkesville, Georgia
I am very disappointed in holiday inn.
- - Owner since 1995; paid $90 maintenance; persuaded to buy a president suite; only 2 exist; behind $3,000 and facing foreclosure; can't visit.
I have been an owner since 1995?. We paid the first one and only paid a maintenance fee of 90.00.
Then, before Holiday Inn took over, they talked us into getting a president suite. Only 2 in Apple Mountain Resort. We were told they were going to build more president suites. At the moment, there are still only 2.
I got behind $3000 (3 months) and they want to put me in foreclosure.
I am very disappointed. We have been paying every month for the last year but can't go to the resort until we catch up.
- Enjoyed staying in timeshare when silverleaf had it
- Dissaffied with ownership from silvsleaf to holiday inn
Preferred solution: Full refund
User's recommendation: Don’t buy timeshare
Dallas, Texas
Scam operation.... run!
- - Paid upfront fees and a $1,200 relinquish fee; autopay wasn’t stopped and I was charged again.
- - No one follows up; county hasn’t responded.
I paid upfront annual fees plus their bs $1200 fee to relinquish the property "I own" (you really own nothing), which I bought in full years ago. Autopay was suppose to have been turned off & my contact info was supposed to have been update.
I got charged again, & 2 people at the co tried to tell me I owed more BUT I DID NOT & I have the full documentation of this. I had to call bs on it & finally got a person higher up to fix the problem... I DID NOT OWE anything. Now, I was informed that the county hasn't responded to electronic communications.
That is more bs... NO ONE at silverleaf/holiday inn club vacations is following up. If they drag their feet long enough, they get (aka steal) another years worth of fees. DO NOT BUY INTO THIS SCAM.
None of the so called resorts are good. All are in horrible locations, falsely making you to believe they are right by beaches etc... not true. Buying into rci is also a waste of your $.
You will never go anywhere decent... you are better off booking your own vacation outside these organizations (Silverleaf/Holiday Inn/RCI) to places you actually WANT to go, & where you can truly get a decent place to stay. I originally bought this "deal" to take my kids places. It was so horrible that we only went 2 places...
lousy experiences & could never get anything better, even when we searched a year or more in advance. We did far better just going on vacations without trying to use these timeshares. They are a major ripoff with zero quality, Horrible customer service too. Take notes.
Get confirmation emails. They will try to scam you over and over again
User's recommendation: AVOID JOINING ANYTHING RELATED TO THIS COMPANY OR THEIR PARTNERS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIn house exchange
NICKOLAS WAS EXTREMELY PROFICIENT IN GETTING MY IN HOUSE EXCHANGE.
THE ONLY NEGATIVE WAS WAITING 30 MINUTES WITH NO PROMPS
- Offer
- Love the resorts and what they
Preferred solution: In house exchange
User's recommendation: Good
Prize of 49,000?
- - Phone call claims you won a prize from a contest at Oak and Spruce resort; prizes: $49,000 or Mercedes, $1,500 shopping spree, or $500.
Has anyone gotten a phone call saying that u have one $49,000 or a mercedes?(Highest prize) All you have to do is go to The Oak and Spruce resort and they give you a scratch off ticket.The highest prize is $49,000 or a mecedes, next prize is 1500 shopping spree, and the lowest they say is $500 in cash. I asked them if that's the least I'm walking away with, and they said yes.
They say the 90 minute tour is optional.... hmmmm. DO I wanna drive 1hr 30 min with my husband and 3 kids to get scammed?
Please help. Anyone get a phone call like this from entering and winning a contest in the mall?
That sounds like one of those timeshare promotions, where they pressure you to buy property. I wouldn`t fall for it if I were you.
Poor experience
- - Customer service and accommodations are unsatisfactory.
- - They take your money even after paying for a timeshare and paying to give it back.
Nothing good to say, from their customer service to their accommodations. They will happily take your money under any circumstances, even after youve paid for your timeshare & pay to give it back to them. Save your money & put it into a real resort or satisfying vacation.
User's recommendation: Don’t, just don’t.
Rockford, Illinois
We have to pay them because they decided to sell our resort!
- - We were informed the Missouri resort is being sold.
- - Silverleaf wants us to change our week or pay $2,100 to sell it.
We were informed they were selling our resort in Missouri.
Due to this decision, Silverleaf wanted us to change our resort, or will pick our resort and week, or charge us $2,100.00 for our week so they can sell it.
Why are we paying them to make money off of the selling of our week and resort!?
Should they pay us for our deed, so they can sell it?
We have owned our week the day of the purchase. We paid our maintenance fee every year then every month.
We were good time-share owners, and we are now treated like this.
Any justification for this!
User's recommendation: Do not buy a time share!
I know how it feels because Exploria Resorts did the same thing to us when they decided to sell our resort S of St. Louis, MO, so this is not my first rodeo.
My husband did not want to lose all the money that he spent buying his timeshare but we could not "upgrade" to a much more expensive timeshare in Florida or elsewhere because it would be mean higher maintenance fees every year plus the upfront cost of buying more timeshares from them to "level up" our ownership at a different property. He argued with them for over a year and we got nowhere. The regulations allow timeshare corporations to take advantage of people like us. They know how to push you into a corner.
Long story short, we lost this timeshare and walked away empty-handed. At least we didn't have to pay for a lawyer to "exit" the timeshare contract. The way I see it, you have 3 options with Silver Leaf: - Play their game, by their rules, to preserve your timeshare ownership. - Figure out a way to exit your timeshare contract and walk away from timeshare ownership altogether.
- Hire a real-estate lawyer to fight for you and explore if there is any way to get a better deal (this may be the most expensive option). Reality is that all three options will cost you money. So, it comes down to: (1) Do you like your timeshare vacation experience. (2) Do you want to continue being a timeshare owner.
(3) Do you have the financial resources to pay for the "upgrades" that they are going to push down your throat to transfer to another property + higher maintenance fees every year from now on. These corporations are only interested in their bottom-line
Getting cheated and I want out
Prices go up up up. Now there's no more endless escape.
Now being sold again. I want to give it back
- Too many to list
Preferred solution: Full refund
User's recommendation: Run away as fast as you can. You will get screwed
Breach of Contract
- - Maintenance fees rise yearly.
- - Booking is hard; 2 weeks to view availability.
- - Since Holiday Inn took over, promises not kept.
I have had this timeshare for years, and it is paid for but the annual maintenance fee keeps going up every year and when I call to use the timeshare over a weekend or week I can't get it. You have to wait 2 weeks before you can see what is available and when I call they want me to use the RCI and pay even more. Since Holiday Inn took them over they have been a real disappointment and they are not keeping their word in accordance with my deed.
- Breach of contract deed
Preferred solution: Give my timeshare back to Holiday Inn. I don't want anything to do with them anymore.
User's recommendation: RUN! Do not but a Holiday Inn Timeshare!
Bay City, Texas
Holiday Inn club vacations keeps wanting to take away and charge more for less
- - Email to owners says reassignment to other units may occur.
- - It notes a sale for profit with a share of proceeds and urges a class action.
I agree with everybody else heres the latest I received email from them saying that owners with like holiday hills Hill country the villages Lake of the Woods they are wanting to reassign us other units they probably want to sell the property and profit millions of dollars I say give me my portion of the sale for my unit and they can have it
We as owners need to get together and file a class action suit against Holiday Inn club vacations
we owner silverleaf resort since 1999. all paid off for a long time.
we own LAKE OF THE OZARD, they want us to take another resort. which we don't want too. now THE FEE IS GOING UP $248,00. as a owner we should get together and file again them, is not fair they do what ever to us.
the fee is going up every year and now they try to kick us out and raise a big fee. totally unfair. if any of you have to deal with the same problem, please help us, i just want to get out .
so we don't have to deal with that head ache. PLEASE , PLEASE HELP thank you
Crockett, Texas
This place is a *** poor excuse for everything that matters, it should be shut down. Poor service and Poor accommodations .
- - You must book 2 weeks in advance; the days you want may be taken.
- - You can only book when your color comes around.
You have to book your stay 2 weeks in advance but, by that time someone else have the days you wanted. You can't go when you wanna go, you can only book when your color comes around, ( imagine that)!!!
- Hard to get in touch with
Preferred solution: nothing at all
User's recommendation: Don't Do it!!!
I would like to stop paying maintence fee
i have been paying this fee for over 40 years and i used the timeshare once. it is not worth the money.
Preferred solution: Full refund
This is a terrible company that misrepresents the value you are receiving.
They lied about the details for exchanging and the cost involved. They said there would be not cost. However, we later found out there were cost to using the location.
- Unscrupulous increase in bonus time charges
- Silver leaf resorts
- That silverleaf resorts change companies to orange lake
Preferred solution: Full refund
User's recommendation: Do not use this company. Stay clear away from these thieves.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContract fraud
We brought into Silverleaf Resorts in 1999. We never had any issues with them.
We gone to Texas, Illinois 3 to 4 times a year. We got in when they were running a special. It was called endless escape, this meant we never had to pay for bonus time. I had spine surgery in 2014 and we were not able to travel.
Then had family issues that took up all our spare time. My mom is 84 and has never gotten to go on a vacation like this, so I called to make a reservation and I was told it would cost us over $200 to go for the week. They was told the new company decided that everyone was going to pay extra. We never were told of this.
So I ask them how they could change our contract.
They basically said they can do what they want. We new Silverleaf had sold to Holiday Inn, but were never told of this until yesterday.
User's recommendation: Be very careful before you join this company
How do you get rid of them? I had spinal surgery and can't work and on disability.
About
, , , ,
Silverleaf Resorts is a privately held company which owns and operates vacation resorts across the United States. It was founded by Robert E. Mead in 1977. The headquarters is based in Dallas, Texas, United States. Silverleaf Resorts
is a subsidiary of Orange Lake Holdings. The company offers real estate-based vacation ownership plans. It specializes in family entertainment and community events. Silverleaf Resorts has properties in Texas, Florida, Georgia, Illinois, and Colorado. The company provides special offers, promotions, and discounts. There is a Silverleaf Rewards application with exclusive deals for mobile devices with Android and Apple. Available payment options are Visa, MasterCard, American Express, and Discover.
Silverleaf Resorts is ranked 273 out of 6649 in Hotels and Resorts category
USA
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I’m also a owner. I enjoyed this placed before holiday inn took over, it’s crap now. How can I get out of this?
Yocelyn, I've looked into this for years. They do NOT make it easy to find info.
I learned: 1) do not use a different company to sell your timeshare... those companies end up charging you a lot more & you will still have to pay the timeshare the full amount of a year of fees (do it asap to get finished before Jan 1!!!) PLUS $1200 which the holiday inn club vacation charges as fees to close your account. It is *** but I paid. KEEP ALL DOCUMENTATION.
Have them email you the termination of contract & that you have paid in full. Take detailed notes on who you talk to, when, what was said/done. TURN OFF AUTOPAY & even call your credit card company to block any future payments. It is a royal pain to get anyone knowledgeable by phone.
Do not just talk to whoever answers. Get to the department to sell your timeshare. An email I have for them is: serviceresolutionmanager@***.com I have various phone numbers... none get you directly to the right place.
800-544-****. Know your number, what you've paid for the year, what you owe for the year in "maintenance fees" (also bogus). Don't let them talk you into paying more.... many of their people have a kneejerk response to do this.
Hold your ground. Get the service resolution people & refuse to accept their bs answers that are totally inaccurate. MOVE FAST. They drag things out.
If you don't get all done (you are largely waiting on them) before the end of the year, you are screwed. They will charge you the full next year maintenance fees AND you will have no use of your timeshare (no real loss there; all the places I've been to have been pretty awful).
Since this post was from 11 years ago and we do not know if it is still valid, then maybe we should start up a new lawsuit. I know lots of other Silverleaf owners who feel they were scammed as well. Anyone know of a good attorney to get the ball rolling?
Count me in
If there is a lawsuit, I would like to join. I don't want to play for Endless/Bonus Time that used to be free.
I see people are still wanting to join the lawsuit against Silverleaf. Sense the original post was posted 11 years ago, I was wondering if they are still pursuing this lawsuit.
I am very interested in joining. rgreensr@***.com
I agree. cerveramax70@***.com, if i can help
I would like to join in this lawsuit. I want to get rid of my two units and they told me I need to pay out all year maintenance fees with interest and penalty for the monthly services including the months the facility was closed and I think thats wrong.
Also, I will forfeit the condos by Jan 2022 or have legal action as stopped paying in this budget Covid time.
The prices go up and the quality and bonuses go down. Help and thanks the comments!
I would like to join the lawsuit and dump our 2 Silverleaf Resorts ASAP. They've been paid off for 20 years, but the bonus fees, deposits and maintenance fees are all outrageous. I'm sick of their lies, deceit, disregard, disrespect, unapproved contract changes, and unavailability.
OUR FIX RIVER RESORT ( SHERIDAN, IL ) SILVERLEAF TIMESHARE was PAID IN FULL , but they put a LIEN on TITLE for not paying their MAINTENANCE FEES for some months, since we were not using it‼ I called them to request the TITLE & to advise them of our INTENT TO SELL our TIMESHARE & they told me that They failed to register/record the TITLE & therefore TITLE could not be cleared of LIEN - BECAUSE IT DUD NOT EXIST⁉ IT LOOKS LIKE WR GOT SCAMMED ‼ NEED TO FILE LAW SUIT, ASAP, regardless of new ownership by HOLIDAY INN
I would like to join.
I would like to join as well
I would like to join.
I’m very interested
I forgot to add my email address gwdiggs956@***.com
I’m interested. I paid of my timeshare and than lost my job.
Because I couldn’t pay the maintenance fees anymore I lost the timeshare and really didn’t get to use it much. It was a waste of thousands of dollars.
Husband and I would love to join this lawsuit.
Stan Count me in!
DEFINITELY I WOULD LIKE TO JOIN WITH YOU IN THIS LAWSUIT. yvonnecruzpastora54.yc@***.com