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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

I guarantee you this is collusion on the part of Holiday Inn Club Vacations. If you remember, when HICV took over Silverleaf Resort, they were insistent on all Silverleaf members coming to an owner's meeting. That meeting was an attempt to coerce Silverleaf member to switch from their Silverleaf timeshare to a HICV timeshare.Why? ...because HICV timeshares have no bonus time!!So, when that didn't work out for them, this is their Plan B. Keep increasing the rates of bonus time so it isn't free any longer and Silverleaf members will opt to switch out of their Silverleaf Timeshare to a HICV timeshare.THAT WILL BE THE NEXT OPTION THEY WILL ANNOUNCE WHEN THEY SAY THEY ARE OFFERING AN OLIVE BRANCH TO SILVERLEAF OWNERS.According to what I have been told, all Silverleaf Units are close to 100 % sold. That means that HICV has maxed out all available units, regardless if the timeshare owner uses that unit on their purchase week or they have banked it for another week or location. HICV has has also raised the maintenance fees for 2019 as well.So, Bonus Time IS NOT for empty units that haven't been sold yet. So, there should be no additional costs incurred by HICV for renting them out as Bonus Time. If everyone used their units on their timeshare week and location, there simply would not be any available Bonus Time.A class action law suite will only make the attorneys rich. What every Silverleaf owner should do is file a consumer complaint with the Texas Attorney General and site collusion and how HICV has falsely stated the reason for raising fees. (They simply want to get rid of bonus time).Send me an email to ceo@advcc.org and I will send you the link to file a consumer complaint with the Texas Attorney General and what to state.If enough of us do this, the Attorney General will take this seriously and file criminal charges against Pat Connoly and Holiday Inn Club Vacations.
Over the years my wife and I have attended a number of Timeshare meetings. We never wanted to buy (rent) a timeshare due to me being in the U. S. AIR FORCE (26 yrs.) and would not be able to take full advantage of it. While living in San Antonio we attended a Silverleaf Resort meeting and bought a timeshare. The main reasons we purchased, was because I was retired and could take full advantage of not only the FREE BONUS time and the week we bought. Now their (Silverleaf and Holiday Inn Vacation Club) sending us a letter stating we have to pay for BONUS TIME and increased the weekend fee by $25.00. We pay our monthly maintenance fees. They make more than enough (run the numbers) in maintenance fees, (which I also pay every month) not to charge us for BONUS time. I'll throw my name in the hat if there is a CLASS-ACTION law sui Angry t. This is not right.
With Official Company Response Most Helpful
I was a manager at SILVERLEAF RESORTS and after looking at there contracts that they had owners sign I saw where they were illegally charging owners maintenance fees . I approached the director of financial services because I had heard that SILVERLEAF RESORTS used the...
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471 comments
Anonymous
#1761910

Does Silverleaf have a Quit Dead program where we can at least get rid of it?

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Review
#277154 Review #277154 is a subjective opinion of poster.

Silverleaf Resorts - Pissed off

1.0
Details
Silverleaf is a total rip-off.
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Review
#1676447 Review #1676447 is a subjective opinion of poster.
Pros
  • Crooked business
  • Pre-holiday inn resort takeover when i was a valued customer
Cons
  • Unauthorized charges
Reason of review
Lied too,and not holding up what's in contract
Loss
$30000
Preferred solution
Full refund
Tags
  • scam sellers

Silverleaf Resorts - Maintenance not being done!

1.0
Details
I am an Ambassador owner and I pay $98.43 every month for maintenance. The total payed in for maintenance on just one condo is $61,420.32 annually. Yet when I use my Bonus Time, I get to the condo and the carpets are dirty (dog stains)(which the pet fee is $150.00) but they are not cleaned! Floors are never mopped, bath tubs are stained, and the building outside has disgusting stains on the walk ways! What are you doing with our money? I have reported these things everytime we go but NOTHING is done! Are you just stealing form me?
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Review
#1675941 Review #1675941 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1181
Preferred solution
Let the company propose a solution

Silverleaf Resorts in Northeast Dallas, Texas - I have had enough and gave my 3 timeshares back (no money owned)

Just all the calls and the demands you have to attend the meetings and you can't get anything out of the company Holiday Inn members can use Silverleaf but Silverleaf can't use Holiday Inn unless you want to spend another 20 grand or so. My Timeshares are paid for and we are turning them back in just so we don't have to put up with the BS. So 50-60 thousand in the hole and they want me to still pay maintenance fees for about another three or four months until they get paper work done.
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Review
#1675019 Review #1675019 is a subjective opinion of poster.
Pros
  • Location
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution

Silverleaf Resorts in Friendswood, Texas - Duped!

When we bought the condo, they led us to believe we were getting more than we actually were. Only when they "invited the new condo owners" back did we realize the dates and locations we were led to believe were what we initially bought were not included but would be with the upgrade they tried to sell. They covered themselves by writing at the bottom of the initial sale in terms they understood and then showed us this scribble when we said we didn't get what they implied we would get. They knew I was furious but that was that. We were stuck.
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Review
#1674399 Review #1674399 is a subjective opinion of poster.

Silverleaf Resorts in Desoto, Texas - Silverleaf Scammers

Count me in the class action@carolyn-johnson@tx.rr.com
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Review
#1674330 Review #1674330 is a subjective opinion of poster.

Silverleaf Resorts in Newburgh, New York - Over charge us

3.4
Details
change our contract would not move
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Review
#1670837 Review #1670837 is a subjective opinion of poster.
1.0
Details
Add me to the ever growing list. I tried to exchange my week last year and kept getting told there was no time available for the week and the 2 resorts I chose; one being my home resort. I checked online and by phone weekly. This went on for 6 months! Two weeks before...
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Review
#1670093 Review #1670093 is a subjective opinion of poster.

Silverleaf Resorts in Texas City, Texas - Unfair treatment

My husband and I have been owners over 25 years. As mentioned by others we brought when we were young and now that we are older and retired they have decided to change the rules. We were given guarantees that the bonus time on endless escape would always be free. It seem so unfair for increased maintenance fees yearly since they have taken over and now charges for bonus time.
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Review
#1669829 Review #1669829 is a subjective opinion of poster.

Silverleaf Resorts - Took away our endless escape.

1.0
Details
We purchased our Silverleaf Time share back in the 1990's. After selling out to Holiday End Orange they took away our endless escape that we paid for. We were promised that we could endlessly stay their free if they have availability!!! That was the main selling point that they offered and we paid for!! I don't how they can change our deed without either offering to buy us out. Or, grandfather like any respectable company would do. I want them either buy us out or change back to the original deed. We need help to save us from crooked companies like Silverleaf. I wonder if we stop paying our monthly fee if it would affect our credit score????
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Review
#1665330 Review #1665330 is a subjective opinion of poster.
Pros
  • Great resorts
Cons
  • That now we have to get attorney against silverleaf
  • How they treat former silverleaft owners
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30000
Preferred solution
Full refund
Tags
  • Unethical Business Practices

Contact Silverleaf Resorts Customer Service

Mailing Address:
Silverleaf Resorts, Inc.
6321 Boulevard 26
North Richland Hills, Texas 76180
United States
Phone:
(800) 613-0310
All Silverleaf Resorts Contacts
Silverleaf Resorts - Fox River Resort
Silverleaf Resorts - Fox River Resort
I checked in Fox River Resort in Illinois, I went in September. First of all I am not happy with my bonus time. I have been an owner for 20 years. I am being charged a nightly fee with the, Endless Escape. The salesman said sitting across from us and looked us in the...
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Review
#1653415 Review #1653415 is a subjective opinion of poster.
Pros
  • Using our endless escape bonus time
Cons
  • Changing permanent prices
Reason of review
Pricing issue
Loss
$134
Preferred solution
Price reduction
Tags
  • misleading business practices