Most helpful review
New Reviewer
I was a manager at SILVERLEAF RESORTS and after looking at there contracts that they had owners sign I saw where they were illegally charging owners maintenance fees . I approached the director of financial services because I had heard that SILVERLEAF RESORTS used the...
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486 comments
#2129143

I agree. cerveramax70@***.com, if i can help

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ID
#277154 Review #277154 is a subjective opinion of poster.
Location
Missouri City, Texas
Service
Silverleaf Resorts Vacation Ownership
New Reviewer

Unable to access the website for reservations hardly ever

except for billing. we have been long time owners and they used to be worth it however since being purchased or merged with holiday inn , it has been rate hikes continually and no service. very deceptive and trapping

User's recommendation: do not purchase.

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ID
#3405430 Review #3405430 is a subjective opinion of poster.
Pros
  • Nice facility and friendly staff
Cons
  • Never get a reservation or online owners site to work
Preferred solution
Let the company propose a solution
New Reviewer

TOTAL DECEPTION /

Nearly impossible to book. Bonus time was the reason we bought and now are charged for it. Maintenance fee's continue to rise. Zero STARS if it allowed. Deceptive, Lies, dishonest.

User's recommendation: NEVER, NEVER BUY - people are giving it away FREE!

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ID
#3339724 Review #3339724 is a subjective opinion of poster.
Location
Chicopee, Massachusetts
Cons
  • Duped into product with no value
  • Maintenance fee resort fee per night fee high price on sale
  • Did not live up to expectations
Loss
$40000
Preferred solution
I WANT OUT, TAKE IT BACK AND NO I AM NOT GOING TO PAY YOU TO TAKE IT BACK.

I worked also for Silver leaf while under construction...I was showing the property to prospective buyers. The sales pitch was the fact that this property was one of a kind focusing on the "RED" PA

Silverleaf Resorts - I worked also for Silver leaf while under construction...I was showing the property to prospective buyers. The sales pitch was the fact that this property was one of a kind focusing on the "RED" PA
America's Laws allowing these corporation to scam it's citizens with hopes and dreams of enjoying the fruit of our hard labor in co-sharing vacation property that once our mortgage is satisfied it becomes public and owners are charged and benefits removed ....We are not given profit shares... We are SCAMMED!

User's recommendation: Run as fast as you can . It's a SCAM! !! IT DESIGNED TO PREDITORIZE.

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ID
#3325316 Review #3325316 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Verry upset

Every year we have such hard time to book are weeks that is on the bank, they always say call 30 day before we always do end they never have week a available, and the employees told us even they have they won't give it to us because they're saying that we didn't call 30 days before, but is a liar Ive been calling every single day since I started the 30 days and every year its like this is a horrible.
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ID
#3297950 Review #3297950 is a subjective opinion of poster.
Location
Lynn, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrongful business tactics/Violations of consumers laws

Update by user Oct 28, 2021

To date Orangeleaf has not returned my telephone calls. In addition,the company SilverLeaf has a Legal aide listed as their legal representation.

Original review posted by user Oct 14, 2021
DFor over 7 years now we have been battling with a complaint against SilverLeaf Resorts/Affiliates for wrongful trade practices. They sold us resort property on false and misleading information in Texas. In addition, charges and upkeep expenses that we were never informed about at the time of our contract signing. In addition, they listed my 18-year-old on the primary deed for property in Missouri, we live and purchased our property in Texas. Due to this, she was listed as a property owner in Missouri, which is illegal. The staff is totally rude and unprofessional. The contract and down payment as well as all other paperwork listed me as the proprietor.

User's recommendation: Do not purchase or enter into any contract negotiations with Silverleaf.

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ID
#2970693 Review #2970693 is a subjective opinion of poster.
Loss
$5000
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
Silverleaf Resorts - Contract fraud
We brought into Silverleaf Resorts in 1999. We never had any issues with them. We gone to Texas, Illinois 3 to 4 times a year. We got in when they were running a special. It was called endless escape, this meant we never had to pay for bonus time. I had spine surgery...
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1 comment
#2113057

How do you get rid of them? I had spinal surgery and can't work and on disability.

ID
#2939206 Review #2939206 is a subjective opinion of poster.
Location
Mishawaka, Indiana

I needed documentation saying Silverleaf took back my timeshare

I called Silverleaf Resorts using the phone number provided. The computer operator said there were 27 calls ahead of me and suggested I email their info email. I did and I didnt mention Pissed Consumer. I told them I was buying a home and the realtor needed proof that they took back the timeshare. One day later, they replied with 5 attachments showing they took back the timeshare. Thankfully, I havent had to deal with them in years.

User's recommendation: They answer emails!

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1 comment
#2046918

I am refinancing my home. Thanks for the idea!

ID
#2721782 Review #2721782 is a subjective opinion of poster.
Location
Schaumburg, Illinois

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Verified Reviewer
New Reviewer

No way to make a reservation

The customer portal isn't responsive when I try to make an online reservation and suggests I call customer service at 1-80*-***-****. I have called 35 times today and the number goes immediately to busy, no option to stay on hold or leave a message. I have 3 other numbers... and they all go immediately to busy. Why can't I make a reservation?
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ID
#2718381 Review #2718381 is a subjective opinion of poster.
Pros
  • Company when it was silverleaf resorts
  • Resorts
Cons
  • Rude people
  • Exchange and use benefits do not transfer to new owners
  • Per night 75 weekend
Preferred solution
The ability to make a reservation, using my ownership rights
Worst decision Ive made was to purchase this timeshare every time I try to make a reservation its like moving a mountain to get someone on the line then availability is another obstacle were challenged with, nothing ever available when and where I wantoh but let our...
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2 comments
#2046925

I am having the same problem using my bonus week they game me when they mistakenly gave RCI my current week and said they could not get it back (also gave them my prior banked week they were supposed to give them). They said I needed to use it this year but have not found anything available when I wanted to go yet.

Now it it mid August and have to help my disabled son in Columbia, TN for a week, Then family meeting up in BUF, NY till Sept. So was looking to go to Galveston in Sept but nothing open yet. It may be too cold by Oct 2021. So will have to find another type of place to go.

I live in TX and had this timeshare over 20 yrs with the idea the maint dues would stay the same and the man said I would save on my vacations when it is paid off and low dues.

Not so, as dues kept rising and Holiday resorts did not keep up the places and let others than Silverleaf Members use the places. That was what we paid the membership for.

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ID
#2715943 Review #2715943 is a subjective opinion of poster.
Cons
  • All
Loss
$10
Preferred solution
Full refund
New Reviewer

Stolen Bonus Time Benefit

I bought 3 timeshares since 2002. Bonus Time was the reason for each purchase ($0.00 for sun. thru thurs. and $50.00 for fri. &; sat. use), this was to be my travel plan for when I retired ! This retirement benefit has been stolen from me and I want it back or I want the money I paid for the timeshares returned !! This is completely unbelieveable and it is not right ! Ray Schmidt 713-444-****
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ID
#2707238 Review #2707238 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$40
Preferred solution
Deliver product or service ordered
New Reviewer

Could never travel when wanting to. Convinced us to upgrade and still not able to travel.

Convinced me and my husband to upgrade because we were not able to travel due to lack of dates. After upgrading we were still not able to travel. Please add me to the class action lawsuit. kayleecampbell80@***.com
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ID
#2702007 Review #2702007 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Full refund

Bad Business

I havent had a cabin out there Silverleaf since 2008 **** they put it on my credit when I close on my cabin I called customer service they just told me to pay the maintenance fee on the cabinet and they are close out my account 2019 they put it on my credit Im having trouble getting the stuff on my credit please do not do business with Silverleafresults again thanks. Thanks Dexter Bazile

User's recommendation: It’s a games do not do business with them.

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ID
#2660242 Review #2660242 is a subjective opinion of poster.
Location
Houston, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer service

Poor resolution of customer needs being transferred from one agent to the other (will transfer to my boss) thinking they are dealing with foolsSad
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ID
#2652232 Review #2652232 is a subjective opinion of poster.
Preferred solution
Waive the late fee being charged to my account due to their *** system

Poor Treatment

When I bought into Silverleaf I was told that my free Bonus time was in addition to my yearly timeshare. Now I am forced to pay when I want to use my Bonus time. That's not what the original contract said.

User's recommendation: Do not buy into this company.

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ID
#2648744 Review #2648744 is a subjective opinion of poster.
Location
Greenwood Village, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Pissed off Consumer

Besides the extra fees, I have been trying to book a reservation for 2 days, the portal never works correctly unless you are trying to make a payment, I keep trying to use the portal it keeps saying Oops There's some sort of error, when I call there is always 15 people a head of me, today I have been on hold for 2 hours, still no contact, this is really an imposition and its frustrating, more fees, paying for bonus time, portal not working properly, and now not being able to make a reservation, like I said I have been on hold 2 hours and the call just hung up. You better think twice before you buy into Holiday Inn vacations, it is Not a worthy investment Vacation package. RUN!!!!!

User's recommendation: Don't Purchase.

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ID
#2603187 Review #2603187 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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