Silverleaf Resorts Reviews

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I guarantee you this is collusion on the part of Holiday Inn Club Vacations. If you remember, when HICV took over Silverleaf Resort, they were insistent on all Silverleaf members coming to an owner's meeting. That meeting was an attempt to coerce Silverleaf member to...
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16 comments
#1914330

Have been with Silverleaf since 2007 and in all that time, deceptive practices have been the norm. Currently we have two Presidential units - right next door to each other, in the Tyler area.

One at July 4th (wk 27) and the second (wk 44); the maintenance rates continue to climb (kinda hard to believe since no one has used any of the units since last week of February 2020). No breaks for the unit owners - just pay and pay. If we could give these units away, we would, but no one wants to pay the damn maintenance fees.

As a member of RCI, these units don't provide much in the way of trading - maybe for somewhere in Texas - big deal! Wish I had never heard of Silverleaf; maybe we could get them to change their name to "Silverdead"!

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Featured
ID
#1433240 Review #1433240 is a subjective opinion of poster.
Location
Flint, Texas
Service
Silverleaf Resorts Holiday Hills Resort Vacation Ownership
Cons
  • Way silverleaf has over sold property in the past 5 years
  • Holiday inn club vacations deceptive practices
  • That now we have to get attorney against silverleaf
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Let the company propose a solution
Most helpful review
New Reviewer
I was a manager at SILVERLEAF RESORTS and after looking at there contracts that they had owners sign I saw where they were illegally charging owners maintenance fees . I approached the director of financial services because I had heard that SILVERLEAF RESORTS used the...
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483 comments
#2004291

OUR FIX RIVER RESORT ( SHERIDAN, IL ) SILVERLEAF TIMESHARE was PAID IN FULL , but they put a LIEN on TITLE for not paying their MAINTENANCE FEES for some months, since we were not using it‼ I called them to request the TITLE & to advise them of our INTENT TO SELL our TIMESHARE & they told me that They failed to register/record the TITLE & therefore TITLE could not be cleared of LIEN - BECAUSE IT DUD NOT EXIST⁉ IT LOOKS LIKE WR GOT SCAMMED ‼ NEED TO FILE LAW SUIT, ASAP, regardless of new ownership by HOLIDAY INN

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With Company Response
ID
#277154 Review #277154 is a subjective opinion of poster.
Location
Missouri City, Texas
Service
Silverleaf Resorts Vacation Ownership

I needed documentation saying Silverleaf took back my timeshare

I called Silverleaf Resorts using the phone number provided. The computer operator said there were 27 calls ahead of me and suggested I email their info email. I did and I didnt mention Pissed Consumer. I told them I was buying a home and the realtor needed proof that they took back the timeshare. One day later, they replied with 5 attachments showing they took back the timeshare. Thankfully, I havent had to deal with them in years.

User's recommendation: They answer emails!

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1 comment
#2046918

I am refinancing my home. Thanks for the idea!

ID
#2721782 Review #2721782 is a subjective opinion of poster.
Location
Schaumburg, Illinois

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Verified Reviewer
New Reviewer

No way to make a reservation

The customer portal isn't responsive when I try to make an online reservation and suggests I call customer service at 1-80*-***-****. I have called 35 times today and the number goes immediately to busy, no option to stay on hold or leave a message. I have 3 other numbers... and they all go immediately to busy. Why can't I make a reservation?
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ID
#2718381 Review #2718381 is a subjective opinion of poster.
Pros
  • Company when it was silverleaf resorts
  • Resorts
Cons
  • Exchange and use benefits do not transfer to new owners
  • Fact that almost everything they sold is nonexistant
  • Per night 75 weekend
Preferred solution
The ability to make a reservation, using my ownership rights
Worst decision Ive made was to purchase this timeshare every time I try to make a reservation its like moving a mountain to get someone on the line then availability is another obstacle were challenged with, nothing ever available when and where I wantoh but let our...
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2 comments
#2046925

I am having the same problem using my bonus week they game me when they mistakenly gave RCI my current week and said they could not get it back (also gave them my prior banked week they were supposed to give them). They said I needed to use it this year but have not found anything available when I wanted to go yet.

Now it it mid August and have to help my disabled son in Columbia, TN for a week, Then family meeting up in BUF, NY till Sept. So was looking to go to Galveston in Sept but nothing open yet. It may be too cold by Oct 2021. So will have to find another type of place to go.

I live in TX and had this timeshare over 20 yrs with the idea the maint dues would stay the same and the man said I would save on my vacations when it is paid off and low dues.

Not so, as dues kept rising and Holiday resorts did not keep up the places and let others than Silverleaf Members use the places. That was what we paid the membership for.

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ID
#2715943 Review #2715943 is a subjective opinion of poster.
Cons
  • All
Loss
$10
Preferred solution
Full refund
New Reviewer

Stolen Bonus Time Benefit

I bought 3 timeshares since 2002. Bonus Time was the reason for each purchase ($0.00 for sun. thru thurs. and $50.00 for fri. &; sat. use), this was to be my travel plan for when I retired ! This retirement benefit has been stolen from me and I want it back or I want the money I paid for the timeshares returned !! This is completely unbelieveable and it is not right ! Ray Schmidt 713-444-****
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ID
#2707238 Review #2707238 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$40
Preferred solution
Deliver product or service ordered
New Reviewer

Could never travel when wanting to. Convinced us to upgrade and still not able to travel.

Convinced me and my husband to upgrade because we were not able to travel due to lack of dates. After upgrading we were still not able to travel. Please add me to the class action lawsuit. kayleecampbell80@***.com
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ID
#2702007 Review #2702007 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Full refund

Bad Business

I havent had a cabin out there Silverleaf since 2008 **** they put it on my credit when I close on my cabin I called customer service they just told me to pay the maintenance fee on the cabinet and they are close out my account 2019 they put it on my credit Im having trouble getting the stuff on my credit please do not do business with Silverleafresults again thanks. Thanks Dexter Bazile

User's recommendation: It’s a games do not do business with them.

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ID
#2660242 Review #2660242 is a subjective opinion of poster.
Location
Houston, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer service

Poor resolution of customer needs being transferred from one agent to the other (will transfer to my boss) thinking they are dealing with foolsSad
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ID
#2652232 Review #2652232 is a subjective opinion of poster.
Preferred solution
Waive the late fee being charged to my account due to their *** system

Poor Treatment

When I bought into Silverleaf I was told that my free Bonus time was in addition to my yearly timeshare. Now I am forced to pay when I want to use my Bonus time. That's not what the original contract said.

User's recommendation: Do not buy into this company.

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ID
#2648744 Review #2648744 is a subjective opinion of poster.
Location
Greenwood Village, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Pissed off Consumer

Besides the extra fees, I have been trying to book a reservation for 2 days, the portal never works correctly unless you are trying to make a payment, I keep trying to use the portal it keeps saying Oops There's some sort of error, when I call there is always 15 people a head of me, today I have been on hold for 2 hours, still no contact, this is really an imposition and its frustrating, more fees, paying for bonus time, portal not working properly, and now not being able to make a reservation, like I said I have been on hold 2 hours and the call just hung up. You better think twice before you buy into Holiday Inn vacations, it is Not a worthy investment Vacation package. RUN!!!!!

User's recommendation: Don't Purchase.

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ID
#2603187 Review #2603187 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer
I agree 100%, holiday Vacation club not only have been taking our privileges away with bonus time, robbing us constantly with rising maintenance fees and treating members with pure pressure for us to change into there point system. I been a member for 27 year and never...
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ID
#2554065 Review #2554065 is a subjective opinion of poster.
Location
Flint, Texas
Service
Silverleaf Resorts Membership
Pros
  • Variety of locations
Cons
  • How they treat former silverleaft owners
  • Poor customer service
  • Being lied to for over 20 years
Loss
$10000
Preferred solution
lower maintenance fees a lot , give us our grandfather privileges back that was promise to us like bonus time, up date websites for better services ext.
New Reviewer
I agree 100%, holiday Vacation club not only have been taking our privileges away with bonus time, robbing us constantly with rising maintenance fees and treating members with pure pressure for us to change into there point system. I been a member for 27 year and never...
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ID
#2554061 Review #2554061 is a subjective opinion of poster.
New Reviewer
This was the almost best resort before Holiday Inn took over. We had free bonus time plus the week you paid for, now you have to pay every time you stay. When they sell you these weeks the lie to you about a lot of stuff including maintenance fees. Once you get through...
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ID
#2538237 Review #2538237 is a subjective opinion of poster.
Service
Silverleaf Resorts Galveston Beach Resort Vacation Ownership
Pros
  • Crooked business
  • Spending time there with family and friends
  • Different options for locations
Cons
  • Minimal or no resale value
  • Maintenance fee resort fee per night fee high price on sale
  • Not delivered what was said
Loss
$3000
Preferred solution
Price reduction
New Reviewer

Constant changes

They keep on raising expenses, very money hunger company that do not show any loyalty to their members. Constant changing and making it harder to feel positive about what you thought you were getting. Originally additional days were free, then $25.00 per night and now $75.00 a night for weekends.

User's recommendation: Either dont and save the amount you would pay or have an outside lawyer review documents.

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ID
#2512708 Review #2512708 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$35
Preferred solution
Deliver product or service ordered
New Reviewer

Payments

I have had automatic payments set up for couple years now and noticed you have not taken out a payment in 5 months and was never called now Im behind and would like this resolved because I cant pay 5 months at once right now due to covid but I was not one to stop automatic payments
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ID
#2511054 Review #2511054 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Charged 187.81 12/11?

Still no explanation on a possible refund.I am just asking why I was charged. A simple explanation would be great

User's recommendation: I have never had a issue like this.However all people on deed except myself is dead and they want take them off the deed.

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ID
#2502791 Review #2502791 is a subjective opinion of poster.
Location
Arlington, Texas

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