If anyone out there is looking to do this DONT this company will do anything ton get your money. Then if you run into financial issues they dont want to work with you. Furthermore how can a company based in Texas provide service for someone who purchased in Mass....Read more
Take a 90 minute tour of resort, we promise it will only be 90 minutes, when complete you will get $100 they said. Go to tour, fine , look around at new buildings and amenities. Come back have not 1, not 2, but 3 people try and work a payment schedule, oh and someone...Read more
I didn't like
- Lies and bait and switch
- Poor phone customer service
I have been on a lease 16 years and now all of a sudden I can't use the resorts? No responses for emails, requested call backs go un made, hours on hold and multiple transfers just to be told call the people who just transferred you to me! customer service agents just...Read more
Silverleaf Resorts - Unclean unit. Missing remote. Ants.
Arrived at Holiday Hills dirty sheets in front of studio. Ant trail into unit. No remote. 2 half rolls of toilet paper in each bathroom. Was told by office since HI took over guest have to buy their own toilet paper. AC froze up, maintenance called while we were out enjoying lunch wanting in. Tried to charge tax on pet fee!. The list goes on.
Silverleaf Resorts Account Review
We did not attend the talk about the new owners of silverleaf & our account was blocked with a charge which made it not possible to book bonus time. Now they force you to attend or reach into your pockets for more money.
Silverleaf Resorts Vacation Ownership Review
We are Silverleaf owners have been for 20 years love all the vacations I have taken and I use my bonus time as much as possible. I am not happy with some ofvthe changes by new owners but I still go and use my bonus and week. My husband will not go to meetings because of the pressure they put on people to buy more. But if you have a timeshare use it get your moneys wirth out of it.
Short Review on January 11, 2017
Hello , I am currently with silver leaf , and don't know how to get my money back ,
We received an invitation from Silverleaf resort in 1989 to come and join them some fun and enjoyment. If you attend a presentation about 60 minutes, we will received gifts. At the time we didn't know what a timeshare is. The sales talked was very promising and...Read more
I didn't like
- Poor phone customer service
- Misleading sales tactics
- Lies of the salesperson
Why is it since Holiday Inn mulch Silverleaf we cannot go to none of their resorts because we didn't buy a Holiday Inn but yet they can have people come to our Resorts and rent a room and then they want to charge us because it gets tore up we are charged maintenance...Read more
How many people was told when they bought Galveston that nothing would be built across the street that was a verbal agreement a handshake the signing of the papers and a transaction of the money in Texas that is a contract these people who bought this Holiday Inn they...Read more
I do was pressured into buying a timeshare 3 years ago. I want out now.. There were many things promised that weren't .. We get constant phone calls We were told it would be reported to our credit report, so paying on time even the increase of maintenance fees for 3...Read more
I was pressured to buy a time share with Silverleaf Resorts at the Hill Country Resort over 5 years ago. I paid over $12,000 for my time share which I have never used. They never tell you about the maintenance fees that they bill you for which are over $90 a month. You...Read more
Are you kidding me? Now I have to pay to use my week that I banked with them? I have been an owner for 18 years and have never had to pay to use my week before. Today, when I went into my reservation bank to make my reservation, there was a 75 dollar non refundable...Read more
De Soto, Missouri
Too many years experience with this company. Always promises of better - but more money wanted. After buying in with them in 1998 - after all these years I've got a fraction of what I've paid for. Because I refuse to sink more money in a sinking prospect, I'm no longer...Read more
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