I've owned Silverleaf for several years as a Diamond Club member and bought a foreclosed property at Timber Creek, MO. With the exception of the regular dysfunctional nature of how the business was run they always corrected any issues I had and I have been satisfied with the condos.
I wouldn't say they were resort like or pristine but I felt a decent value and the places where they had resorts were places we wanted to go so I was satisfied.............until. I went to reserve a week at Branson MO. earlier this week and was informed that I owned a Great Escape type of resort and that Branson was a Destination resort. What?
I stayed a week in Branson 2 years ago. I've also stayed at Galveston and Hill Country Resorts, also Destination resorts. Turns out that Silverleaf was purchased last year by a company called Cerebus who is keeping to the letter of the contract which excludes me from Destination resorts. Never mind that they never told me this or indicated in any way that they were extending some courtesy to me in the past.
So beware, check your contract if you were *** enough to purchase like me and know that Cerebus came off as a bunch of *** not caring about customer satisfaction. If I didn't own the week outright I'd walk away from this today and tell them to go screw themselves.
Product or Service Mentioned: Silverleaf Resorts Customer Care.