We have been scammed by Silverleaf Resorts as well. We purchased one of the sampler vacations. We've requested a refund. All they have been telling us is that they will honor the week vacation that we have paid for.
I called their Corporate office today. At 5:03 I was told everyone was gone for the day. I told the representative that I was not an *** and there's no way that she was the only person left in the building. A few minutes a later a supervisor came on the phone. I requested that she direct me to the portion of the contract that stated no refund of deposit or moneys applied. No where does it state that.
The legal department is supposed to be calling me tomorrow. Maybe I can get some resolution with them tomorrow. If not I guess I will take the week vacation and for a portion of each day I will sit in the waiting room and warn everyone I can of the scam that Silverleaf Resort really and truly is.
Maybe I won't get my $1,000 deposit back but I will force them to spend much more than that to get customers that I have just scared away. I will be sure to direct them all to this website as well.
I will inform them exactly the type of organization that Silverleaf Resort is.
I happen to be in school online right now in a Marketing class and this happens to be the week that we write about a good customer service experience and a bad customer service experience. I will certainly be writing tonight that this is bad customer service. I will be touching some people that are right here in this area, Atlanta, GA, I have classmates from Iowa, Florida, North Carolina, Virginia, Pennsylvania, Indiana, Tennessee, Texas, Ohio, Minnesota, California, and Bonaire, Netherlands Antilles.
Wow, I had no idea that there were students from so many different places. I may have to direct personal at Silverleaf to this website myself and let them know how many people I may be able to affect. Nothing like negative advertising.
Not only do I have access to the discussion board for the assignment we have a virtual commons area that I can post a warning to students. I don't know how many students attend this campus but I certainly have the ability to tell at least thousands and thousand of people in many different parts of the world. This can be seen by everyone. But school is a community and you are more apt to listen to someone who is part of your community like students at AIU.
I will keep you posted on my progress tomorrow.
Product or Service Mentioned: Silverleaf Resorts Vacation Ownership.
Monetary Loss: $1.