I worked at Silverleaf Flint TX for a while and was fired. Man, am I glad! That uptight, condescending *** did me the biggest favor by firing me! I had worked there for a number of days (always reporting on time) and because of the one day I got sick I was fired. What a blessing in disguise that was! And now I read of all these other complaints.
What I can tell you is that customers come in wanting to do who knows what (buy a timeshare, just get gifts, whatever). They are asked to go to a table and "sign in." Then they come back to the desk and are asked to present two forms of ID (a drivers license and major credit card).
BUT...IF the card says "debit" on it it can't be accepted and it is recommended to the employee to explain right then and there that "I'm sorry, Mrs. Whatever, we can't do the tour but you can still get your gifts...one of four." I only have a debit card and I had to tell people that they are basically not as good/not as valued as someone with a major card. I'll never knowingly work at a place like that.
Some people don't carry non-debit cards because they don't believe in real credit and obviously some can't afford it. It's terrible practice and gauche, stone-hearted crass policy to reject someone for non-presention of a major card. One lady had a lot of major cards in the car and said that she really did intend to give $2000 but that she was a lost customer because of the rejection, which goes like this:
The letters "NQ" are written on the non-qualifying customer's app. Then all of the "NQ's" are "walked" in a big herd to another building for someone to get with them and tell them why they didn't qualify (while watching out the windows other people being taken on the tours (oh...and if someone is married and the spouse isn't with them...non-qualification!)). Then they leave and are sent home. It's obvious to the qualifiers what happens to the non-qualifiers and vice-versa.
Then, I go to pick up my check and the only two intelligible words out of her mouth after she whips the check towards me are "here...bye." Never, ever work or deal with this company. I could feel something not right about it the moment I walked in but tried to pretend nothing was wrong. And most asinine of all are the televisions in the waiting rooms. There's no real tv! There's only DVD's (run by a player that always sticks and has to be rebooted), played time after time. The same ones, day in , day out. Cheap, cheap, cheap and snobby and degrading to boot! Do yourself a favor and turn back.