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I purchased a red week wth Silverleaf Timeshare in Flint, Tx. They promised that I would be considered a Diamond Plus Member.

This was not contingent upon anything else. Yet after a year, they renigged on the deal. It is very important that any one dealing with them get everything in writing. Please don't trust this company.

In fact don't buy a timeshare from them at all. Their facilities are not the best. They have hidden fees that you find out about later.

And this is what pissa people off into postals. When in doubt don't do.

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TIMESHARE ADVOCATE
#548911

.

Timeshare Advocacy International is the leader in timeshare contract resolutions!

If you have been a victim of deceptive sales practices during your purchase or upgrade of your timeshare we have the solution. We are the only advocacy group in the U.S. that focuses on deceptive sales practices within the timeshare industry that is accredited with the BBB .

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In November of 2010 TAI was sued by the largest timeshare developer in the world for assisting timeshare owners out of their contracts with their resort. The charges ranged from violating the Tennessee Uniformed Secrets Act, Tennessee Consumer Rights Act, unauthorized practice of law, intentional interference with business relationships, civil conspiracy, breach of contract, unfair competition, procurement of breach of contract, and unjust enrichment. On July 19, 2012 it took a jury less than 45 minutes to deliberate and return a verdict of “Not Guilty” on all charges.

“We are excited to finally have this decision behind us so we can now focus on one thing, and that is our clients. During the last 2 years they have been trying to do one thing and that is to shut us up and bankrupt us through the court system. We always felt that at the end of the day a jury would see that TAI is in the business to help people. If the timeshare industry would stop lying and sell their product honestly we would be out of business,” said Sean Austin.

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If you feel like you have been the victim of timeshare fraud or misrepresentation call today for a free consultation!

pissedconsumer@timesharegone.com

Licensed Texas Realtor Since 1996

Kevin Hanson (Timeshare Advocate)

Regional Sales Director

Timeshare Advocacy International

855.702.6636 or 713.554.3334 Ext.805

Anonymous
#153256

You must have really wanted that $150!

I've owned timeshare since 1977, so I'm well versed in all the code phrases they use for high pressure sales preso's. Including "Owner Update".

Translation: Your already an owner, which means in their eyes an easier sell, as you have already proved you can be sold timeshare at least once. Resorts in Orlando use the "discount theme park tickets" to suck in their victims. (discounts that are usually available through other methods without having to sit through a high pressure sales "breakfast").

Silverleaf regularly leaves me messages on my answering machine about these "owner updates". I never respond.

I call them when I want to book my vacation or arrange and exchange, and blow them off for everything else. That's the only way I've been able to enjoy timeshare all these years without going nuts!

Anonymous
#145751

DITTO on 'very misleading' and sometimes, outright LIARS. We too had been promised that we were like DIAMOND PLUS by Holly Lake Member Services. But when the dust had settled, we were only 'like' Plus. Also, our PRESIDENTIAL at Galveston was presented to us as a LOCK-OUT unit...when we checked this week while at The Villages for our 'owner's update' meeting, it suddenly WAS NOT a lock-out unit.

AGAIN, WE eventually bear the results of our decisions, so WE must remember that the sales personnel work on COMMISSION ONLY. If they don't sell, they DON'T get paid. Caveat Emptor (Buyer, Beware).

My wife and I went to Silverleaf (The Villages) on Tuesday, 18 May 2010, for an Owner's Update meeting (standard 1 1/2 hour (right!)). The draw?? $150 (one hundred fifty dollars) CASH!!

Dana was our 'initial' contact (tag-team member). She said that we HAD to tour the property, so we spent about a half-hour riding around and ooohing-aaaahing. Then we went into her office. She put us at ease by asking questions...when we said that we could NOT afford to buy, she said that she was required to 'explain' some stuff to us. So we allowed her to continue.

She said that ‘DIAMOND’ owners represented 10% of all Silverleaf owners while the other categories (Presidential, Lodge, Condo, and Cabin) represented 90%. Then she asked us WHO (which category) would get first response back from Customer Service. We said, “Diamond?” and she replied, “Yes. That’s why it is SO IMPORTANT to be a DIAMOND owner.”

She also went through ‘PLUS’ program….blah, blah, blah. We kept trying to tell her that we couldn’t afford it…the ONLY way we could get an extra week is IF Silverleaf would give us the property AND zero maintenance. And more blah, blah, blah. We explained that we had a Presidential with ZERO maintenance fees and would NOT buy any property with any type of maintenance fee.

She finally came to her LAST couple of points. If we wanted to get a RED-week Lodge, Silverleaf could let us have one for $36K (thirty-six THOUSAND dollars!!!)…50% down ($18K) and $500/$600 per month (PLUS maintenance fee of $69).

But, if we wanted a RED Presidential, we could buy one for $68K (sixty-eight THOUSAND dollars), with 50% down payment ($34K) and monthly payments of $1000/$1100 per month (PLUS maintenance fee of $89 per month).

NOTE: Monthly payments are given as rough approximations, only.

We told her again, NO, we can’t afford it. So she said that she would get her boss and have him ‘talk’ with us.

After about 15 or 20 minutes (it seemed longer), Mr. Dave Cortez, Member Services Sales Manager, came in. He basically restated all the stuff Dana had told us, albeit somewhat more concise. We again said, “We can’t afford to buy. The ONLY way was if Silverleaf gave us a property for FREE to include ZERO maintenance.” He sort of scoffed at the idea, and said (more or less) that Silverleaf doesn’t give out ZERO maintenance. Then we told him that we had ZERO maintenance. He looked disbelievingly at us and then turned to the computer. I’m guessing that he pulled up our account ‘cause he then looked at the computer disbelievingly. He asked us how we managed to get ZERO maintenance. We told him that a Member Services person at Holly Lake was so intent (desperate?) on upgrading us from a cabin at Lake O’ The Woods that she offered us ZERO maintenance fees AND ZERO percentage rate on the loan if we upgraded to a condo at Holly Lake (which we really couldn’t refuse). AND, that we had insisted on and kept ZERO maintenance fees ever since. Finally, he said that he wanted to check the computer to see if there was any way he could find us property so that we could become DIAMOND.

Another 15 minutes or so passed. He returned, saying that he thought that he found something that might interest us. He opened with a RED Lodge for $9999 ($5,000 down payment and $300/$400 per month…with maintenance fee). We again stated that we couldn’t afford it.

Then he came out with the piece de resistance (or so he thought). He said that Silverleaf had a property (BLUE Cabin) that had been returned to inventory because the owners had passed away and the non-payment of maintenance fees caused the property to come back to Silverleaf (or something similar). He said the property was priced at $8000 ($4000 down payment, $XXX monthly payment, with $46.50 maintenance fees). However, he said, if we would buy the DIAMOND Plus Program for $5995, he would throw in the property. AND, he brought out a magazine for ??? (Camp Out America or Go Camping America or ???), a camping program where you can rent sites for $4 to $8 a night. He said that if we would pay the $89 to transfer the ‘program’ ownership from the dead couple to us, that he would also throw in the membership (unfortunately, I can’t remember specifically which camping program/magazine was proffered, but I remember the $4 to $8 per night for sites).

OK, we again told Mr. Lopez that we couldn’t afford to buy any additional property. We were in the process of liquidating our assets (selling our house and getting rid of our stuff), buy a pop-up camper, and becoming road gypsies. He said that the DIAMOND ownership was imperative for us to guarantee that we could really enjoy using Silverleaf’s RV sites (not all resorts) and combining it with our Endless Escape. Again, we said, No. He then gave us his business card, wrote Dana’s name, and told us that when we had sold our house, we should give him a call and see what was available at that time.

They finally let us go. Our “90-minute” owner’s update meeting had turned into a 2 ½ hour meeting. We went to the front desk, retrieved our voucher, and then went to the Registration Desk (check-in) and exchanged our voucher for $150.

So, there it is, folks. YOU must remember that these sales people are NOT your best friend and they do NOT have your best interests in mind. The ONLY way they get paid is by COMMISSION; the only way for them to get COMMISSION is to SELL property—at any cost (NOTE: You will pay the cost, so they really don’t care as long as you BUY!). Remember that YOU are in the driver’s seat and YOU control their pay. As long as you say, NO, they do NOT get paid. NO matter how many times they ‘push’ you to buy, NO matter how many ‘deals’ they tell you---JUST SAY NO!

Just perservere through the 90-minute (or 2-hour or 3-hour) presentation (a ‘dog and pony’ show) and then walk away with the money. Just make sure you’re not ‘tricked’ into buying!!!

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