I decided last minute not to go to the appt to see if the prize claims were true and instead of no showing I called the rep to cancel who "Mat" insert weirdly pronounced last name, informed me that 3 hours from appt it wasn't possible to cancel, then preceded to ask me why over and over. When I told him that that wasn't acceptable and to get his supervisor on the line, he did so.
Only to be faced with the same battery of questions, to the point I said I would just hang up. I told him to either cancel the appt and stop wasting my time and inform lake Palestine resort we weren't coming or I would just hang up. Only then did he say ok but never said he would be canceling.
SO BEWARE OF THESE PEOPLE THEY ARE SHADY. And for the record I will never deal with there company based on the treatment I received from their call center