Product: Silverleaf Resorts Customer Care Clear all filters (32 of 32 reviews match)
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Silverleaf Resorts in Shawnee, Oklahoma - Repo of my paid in full condo

I paid off my loan in 2010 and had some hard times and missed some maint payments and they repode without notice.I still have not been formally told that I don't own it anymore
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Review
#1652504 Review #1652504 is a subjective opinion of poster.
Service
Silverleaf Resorts Customer Care
Reason of review
Poor customer service

Silverleaf Resorts - Not happy

2.2
Details
Promise me the world have not seen it tell me I get a room anytime I want .Every time I go I got to go to a meeting and they try to get me to buy more .Now they tell me I have to call month in advance if I want a room. I just lost interest in this whole deal and I will need to get out I am still paying on my mortgage
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Review
#1577479 Review #1577479 is a subjective opinion of poster.
Service
Silverleaf Resorts Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2500
Preferred solution
Let the company propose a solution

Silverleaf Resorts in Dallas, Texas - Bonus Time

We usually get a letter in June to see if we will be using our bonus time the middle of July. The letter never came. We called to schedule & was told our bonus time was given to someone else & we called to late. After telling them we didn't receive our letter they said they don't send them out anymore & we have to call ourselves. Then to find out we now have to pay every time we go. We want out so bad. Please add us to the law suit. Jake & Donna Thomas. donna4208@gmail.com
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Review
#1574691 Review #1574691 is a subjective opinion of poster.
Service
Silverleaf Resorts Customer Care
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
1.0
Details
I had called and spoke with a rep and told them that i was not going to pay for my maintence fee due to the fact we had to start paying for the bonus time so that means i am not going to be staying and had asked about canceling my contract with them but i did not get a...
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2 comments
PuffyQuail
#1634125

i actually called them and i was told that i could not transfer the deed back to silverleaf nor them buy it from me so basically i am stuck with it so im not going to pay on it because at this point i no longer can afford all these damn fees and on top of that its not worth it anymore i dont care about credit at this point because i was told that if they wanted to increase the maintenance fees they could every year and i am not doing it

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Review
#1451098 Review #1451098 is a subjective opinion of poster.
Service
Silverleaf Resorts Customer Care
Cons
  • Lies of the salesperson
  • Lied to
  • Breach of contract
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund

Silverleaf Resorts in Lufkin, Texas - Cut me off after holding long time twice

Im trying to make reservations
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Review
#1444159 Review #1444159 is a subjective opinion of poster.
Service
Silverleaf Resorts Customer Care
Reason of review
Poor customer service

Silverleaf Resorts in Irving, Texas - Unhappy Timeshare Owner

We have owned since 1994 and the bonus time was the main thing. I talked to the office yesterday after holding for several minutes, the call was answered, then I was put on hold and then disconnected. I called back and talked to someone, unfortunately I can't tell you if it was a man or woman or the name since most of them don't speak English, and was told our contract said the bonus time could be changed at any time. I haven't looked at my contract yet but have always been told that the bonus time was good since we had owned so long. The maintenance fees go up every year. We would like to get rid of the timeshare but don't know how to without being out a lot of money.
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Review
#1428971 Review #1428971 is a subjective opinion of poster.
Service
Silverleaf Resorts Customer Care
Reason of review
Poor customer service
We also received letter about free bonus time not being free anymore.Sign me up for any lawsuit. The Texas AG will be informed of this bait and switch scam.I would like a refund of my condos at full value.
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1 comment
jkoneal
#1615754

Yes, the entire program is a scam. The way I look at it is if they want us to think they are a Holiday Inn, so be it.

No more will I take out the trash, I will not take the sheets off the beds, I will not place dirty dishes in the dishwasher nor will I change the thermostat settings.

Why, I don't do this at any other hotel chain. Silverleaf (Holiday Inn), nothing but greed.

Review
#1427742 Review #1427742 is a subjective opinion of poster.
Service
Silverleaf Resorts Customer Care

Silverleaf Resorts in Davenport, Florida - Lousy customer service

I am trying to change name on account that I added in. even though I paid for everything on account I need a death certificate of person I put on account. The state of north carolina will not let me pick up a death certificate because I am not related to her (person on account) when I enquire about how to fix they just say you need a death certificate they don't care if it is impossable and when I ask to talk with a supervisor they just hang up on me.
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Review
#1422714 Review #1422714 is a subjective opinion of poster.
Service
Silverleaf Resorts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.0
Details
They took my father for a whole bunch. I recently became power of attorney to get things straight. If at any point they come up with a law suit. We want to be on board. They shouldn't be allowed to ever sell another time share. I've seen bank withdraws and he has...
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Review
#1396493 Review #1396493 is a subjective opinion of poster.
Service
Silverleaf Resorts Customer Care
Cons
  • Being cheated out of my retirement
Reason of review
Poor business practices. Taking advantage of the elderly
Loss
$9000
Preferred solution
Let the company propose a solution

Contact Silverleaf Resorts Customer Service

Mailing Address:
Silverleaf Resorts, Inc.
6321 Boulevard 26
North Richland Hills, Texas 76180
United States
Phone:
(800) 613-0310
All Silverleaf Resorts Contacts
3.2
Details
I was bullied into purchasing a silverleaf week back in 1995. I specifically asked if they would buy it back if in a few years I didn't want it anymore. They said absolutely. Every time I wanted to leave they said I had to go through an exit interview with their boss...
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2 comments
Anonymous
#1639293

They just took your membership back? We are trying to get out of ours as they totally lied to us and bullied us into buying from them and would willingly give it to them and walk away.

They have not even offered us that option. How did you get them to do this for you?

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Review
#1332871 Review #1332871 is a subjective opinion of poster.
Service
Silverleaf Resorts Customer Care
Reason of review
Poor customer service