Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Accommodation
Quality of Food
Value for money

I feel exactly the same way! We have been owners for over 15 years!

I don't care if I get the money back - that is not the point! I am outraged at the treatment by Silverleaf as well - I just got off the phone with a Mark Baker and he was not going to help me in any way.

I asked, "What is Silverleaf going to do to stand by their customers and their contracts?" He informed me that they can take away my bonus time at any time they wanted AND can change my contract whenever they so choose! Contact me if you decide to seek legal help - the more owners we can find, the better chance we have to be heard.

Product or Service Mentioned: Silverleaf Resorts Customer Care.

Reason of review: Poor customer service.

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