Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Accommodation
Quality of Food
Value for money
1 comment

TERRIBLE customer service. Can't book any reservations online or through phone because no body is ever available to speak Spanish!

They never call you back unless it's to book you for their *** meetings to try and get you to upgrade. THAT department has excellent service like all sales do they call when they say they will 5-6 times a day!

Rarely use this timeshare because of the terrible service. Can't wait to transfer out of this or sell this junk.

Product or Service Mentioned: Silverleaf Resorts Customer Care.

Reason of review: Poor customer service.

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Waltham, Massachusetts, United States #1225814

We speak English here, why should you want someone that speaks Spanish? You have no issues speaking English,

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