Houston, Texas
0 comments
Not resolved

Stayed at Villages last week.Requested crib at 4 pm, after second request it finally arrived at 9 pm, (infant miserably tired).

Phone never worked.

Asked Stefanie in activity area about starting a movie at 1 pm, her first response was "I just got here and am not punched in yet." Waited 10 minutes and asked her again (she was behind desk) about movie and she replied, "I just got here and punched in, wait a minute".Attitude matched words, if you don't want to help customers Stefanie, get a job where you don't deal with people.

Positive note- crib was nice when we got it, highchair was great, laundry was also a very nice bonus.

Review #873978 is a subjective opinion of a user.

2.8
Quality of Accommodation
Website
Price Affordability
Customer service
Quality of Food
Facilities and Services
Location
Diversity of Products or Services
Billing Practices
Staff
Exchange, Refund and Cancellation Policy
Value for money
Cleanliness
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Silverleaf Resorts?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

" We've been consistently upgrading for years. They sell us their, "we want to make this work for you, we can do better" pitch. Then we're lied to .The nightmare..." Read more
"The word ‘resort’ is used very loosely here. We stayed July 10, 2016 – July 12, 2016. • TAKE YOUR MONEY ELSEWHERE!! THIS PLACE DOES NOT DESERVE YOUR BUSINESS!! • Used Priceline for booking..." Read more
"This is a call to all of the unsuspecting consumers who fell victim to the largest timeshare scam in Mexico. Personally Vida Vacations got me for $54,000, I know there..." Read more
"They manipulated our physical and mental state of mind by making us wait for well over 6 hours with no meals and two small children. Once we were mentally exhausted..." Read more
"I bought a Maverick La-z-boy recliner for $1500. And bought the warranty , told by the clerk, covered top to bottom for 5 years. After 2 years, the leather on..." Read more
"They will not honor their own return policy but after a month of emails back and forth they finally replied with a return address but will only replace not refund..." Read more
"The seller shows pictures where you see a beautiful blouse with a certain design and quality and you get a poor quality product that doesn't look the same as in..." Read more
"They didn't remove burglar alarm of cloth, I told me to visit nearest Zara branch with the item. I told them, I have no time and no car , it..." Read more