Not resolved

Silverleaf resorts. Previously we had ONE Presidential Unit at the Seaside Resort in Galveston. We had ZERO maintenance fees and Endless Escape as our BONUS time.

We have just discovered a new wrinkle after our purchase of another Presidential Unit at Fox River. We pay $53.51 for maintenance fees and our bonus time is FREE (Sun thru Thurs) and $50 (Fri and Sat).

This month, we noticed an additional $5.25 that was withdrawn by Silverleaf. When I called them to ask why, the customer service rep said this was an increase in our maintenance fee for Fox River. And, they allegedly sent out letters to all account holders advising of this 'bonus' for Silverleaf. Apparently, all accounts were charged this amount automatically......even if no one received their 'alleged' notification.

Is this one of the hidden benefits that account holders are being charged more for maintenance fees than what they originally signed on their purchase contracts?



Reason of review: Damaged or defective.

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