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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Accommodation
Quality of Food
Value for money

In February of this year, we came to hill country snd upgraded to 2 diamond accounts. We were invited back yesterday, June 24 2016 to hear the new Holiday Inn pitch.

Arrived friday night at 6pm and was told the not only did they not have a resv. for us but they do not even show usinthe computer. Presented green diamond club cards and tdl, still nothing. After 5 min we were told that they coulnd not accomdate us at all.

We left drove 1 hour towards houston. A relative called i askec them to go to my house and get the confirmation number off my desk. 30 min later we called the resort back and was told oh we found u, u and turn around and come vavk if you like.

If this would not affect our credit score i would have told them to stick both accounts. Horrible customer service, not impressed withthe new employees or the new Holiday Inn offers so far.

Product or Service Mentioned: Silverleaf Resorts Vacation Package Booking.

Reason of review: Order processing issue.

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Mesquite, Texas, United States #1184685

It will not affect your credit score since Silverleaf do not report to credit companies... check it out.

You will not find Silverleaf in your credit report... it is just a scare tactic!

to Anonymous Houston, Texas, United States #1249028

It doesnt show on your credit to help or hurt, but it will affect your credit if you have an unpaid mortgage(kinds like having a bank forclose on your home...home loans from the bank don't show up on your monthly credit checks either)

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