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I am very disappointment with Silverleaf resort now taken over by Holiday Inn Club Vacation. I booked my vacation over a month ago for August 12-19 and received a message the day before that they only have a 1 bed room available for my family and I. We been paying monthly for a 2 bedroom and now they are telling us there is nothing they can do.

Product or Service Mentioned: Silverleaf Resorts Vacation Package Booking.

Reason of review: Order processing issue.

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Lancaster, Texas, United States #1200364

If you have a deeded 2 bedroom unit with a unit number, that is YOUR unit for that week. There is no reason or excuse for this to happen.

Contact Owner Services at 888-476-0991 and ask for Mr. Mark Baker. Explain the situation and what happen. I always recommend to keep names of who I speak with, dates and even time of call.

Document, document, document. They should give you a comp.

week as to use in the next 2 years to any destination and time of your choosing. GOOD LUCK!

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