I traveled to Tyler, TX for a 4 day complimentary stay at the resort. On the 3rd day we spent 4 hours being pressured into purchasing a time share.
After giving in, I post-dated 2 checks. I was told there is a 6 day cancelation policy. On the 3rd day I tried to locate my copy of the cancel notice, but conveniently it was not in my copies. At that point I called John Spencer, the manager at the Tyler location, as well as Jennifer Shackleford, and told him/her both I need to cancel.
They both told me no problem they will take care of it. I specifically asked John if my check would not go through and he assured me it would not. Of course, Friday came along and the first check cleared my bank account leaving me in a very tight spot. I immediately called John to inform him that they sent my check and he says he knew they would.
How manipulative of him!!! He knew all along they would but still told me they wouldn't. Now I have spent the last week getting copies of my check, bank statement, and anything else they request to put me off just to get my money back. Now I am being told state law (TX) they can wait up to 30 days before issuing a refund.
I need my money! I feel they are just putting me off to avoid refunding me.
I was called today by the manager at the corporate office in Dallas and he requested a letter from my bank saying the check cleared, as if the copies of the check and my statement are not enough proof they got my money. I WANT MY MONEY BACK NOW NOT MARCH 12!!!
Monetary Loss: $200.