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Billing Practices
Customer service
Exchange, Refund and Cancellation Policy

Can anyone help me?

My parents owned (paid in full) Silverleaf timeshare. We (children) don't want it. We started calling SL in 2011. Sent and resent numerous times will, death cents etc.

This entire time all we wanted was to surrender/relinquish the TS to Silverleaf.

In June 2015 we were told all was good and ok.

Now, I received a letter stating the TS is in foreclosure due to non payment of maintenance fees. Never got bills.

I've called them and get different answers each time.

Any suggestions? Anyone has access to their relinquishment paperwork? I can't even log in to the owners area of website.

Product or Service Mentioned: Silverleaf Resorts Customer Care.

Reason of review: Misinformation deception.

Monetary Loss: $1600.

Preferred solution: Let me relinquish this TS as we requested years ago..

I didn't like: Customer service deception.

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Springfield, Missouri, United States #1208710

We would be interest in a deed transfer and willing to pay back dues that way it will be legally remedied with a paper trail.

Springfield, Missouri, United States #1208238

Are you red w bonus I know someone who might help w fees and have legal paper drawn to transfer if you are and am interested

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