Silverleaf Resorts Austin, TexasComplaints and Reviews

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1.9 Based on 161 reviews
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  • Customers like
    • Locations 9
    • Beautiful place 4
    • Location 3
  • Customers don't like
    • Not delivered what was said 17
    • Terrible service 9
    • Misleading sales tactics 7

The people at Silverleaf Resorts will call you in to get you to spend your money and rip you off. It has gotten to the point that they don't even care anymore that it is obvious they are ripping you off. You can't even go online anymore and make reservations. All they can tell you is that the website is under construction. For over a month? Come on now... I have two Presidential deeds and can't even book a doggone bonus time getaway. But they... Read more

Was this review helpful? 6 0

I'm a new customer and have both positive or negative to say about the company. I was a little aggravated with the sales-pitch trip that I took, which seems to be the general consensus, but if you are one to believe that everything a salesman tells you is true then I have some stuff to sell you. I sat through the pitch in order to get the "free" stuff and, in trying to cash in the trips, found out there are large fees and conditions associated... Read more

Was this review helpful? 6 0

Am very pissed with this company. I was told only one spouse had to come watch this *** video. I drove an hour and half to get here. When I arrived they said I had to have my spouse. They said I should have called. Well lucky for them I had proof that I called about 10 times. Wrong number.. the number that they gave me had the wrong number on it. And thats my fault how????????? Read more

Was this review helpful? 0 0

Yes I was cheated out of my savings account. And now I call to make a resvation and I'm told I can't because it's not in my color. I was told on my bouns time I could use it any time. The people I call are rude and unhelpful. Silveleaf is a joke. They are only lire sand cheaters. Don't buy Read more

Was this review helpful? 0 0

We visited this resort the second week of Oct. and the weather was terrific; low 80’s during the day and upper 60’s at night. We stayed in room 230 and friends stayed in 229 in one of the Presidential Units down by the lake. Our room (230) is on the second floor with a great view and on the same side of the road as the main resort. Room 229 is on the first floor, still a great view. There are elevators which are centrally located as well as... Read more

Was this review helpful? 5 2

i called silverleaf after receiving a winning form that i entered my information in one of the malls few months ago, i talked to a sales person & told me how good the deal was & that i have won. so i told the lady that if i have won i shouldn't b going to the tour & i should just claim my prize. she told me that i have won to go to the tour. so i booked the day i was available & the next day they kept calling me and wont leave a message, so... Read more

Was this review helpful? 1 0

Silver leaf is a huge scam. I went with my husband 90 min tour turned 5 hrs sales rep was good he actually suckered us to get it... Great deal and gave a down payment with creditncard... Everything sounded soooo good when I get home I read reviews and than I realized I was screwed... It's my fault to think it was true... Sales guy was cussing and had his music in car w loud speakers... Silly me for falling for this scam.. I go back next day... Read more

Was this review helpful? 2 0

The worst experience ever. Our tour guide mike pretended to be interested there entire two hour tour and when we said we did not have the funds for a 4,000 deposit he brought his mgr over and told him that we needed help when we clearly stated that we had no intentions of buying into their poor timeshare. They both walked away from our table without so much as a thanks for coming in. At the awards area we were yelled at by the lady behind the... Read more

Was this review helpful? 7 0

I own a time share at Silverleaf Resort, Canyon Lake, tx. I have owned different levels for the last 7 years. What a ripoff! When the economy dropped and to this date, I have tried everything to get out from underneath this. I have no job, no unemployment. I called the Corporate office numerous times trying to get out of this..... no help. Just push, push, push just like when we bought this place. No one will help. Pay or else is their attitude.... Read more

Was this review helpful? 0 0

My family has been members of Silverleaf since 1994. We are still getting use to it however. We have lost vacation because we did not fully understand from the start. I admit some things are probably left out. We have lost the free trips only because I forgot and didn't send in the paper work, but that was my bad. We have two resorts Hill Country Presidential and Seaside Resort Galveston. Hill Country Resort our main lady's name is... Read more

Was this review helpful? 0 0

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