Silverleaf Resorts Dallas, TexasComplaints and Reviews

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1.9 Based on 156 reviews
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  • Customers like
    • Locations 8
    • Beautiful place 4
    • Location 3
  • Customers don't like
    • Not delivered what was said 17
    • Terrible service 9
    • Misleading sales tactics 7
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I am a Diamond Member and own property at Silverleaf since 1981. Have booked Orlando Breeze before in late August without any problems. Now with the advent of Holiday Inn guests, it is completely book and my "comp week" is in the air. I have already booked flights and car rental for the week of August 16-23 but cannot get in due over-booking by Holiday Inn members. I feel we, Silverleaf Members, should be given priority over the new commers. SL... Read more

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I love silverleaf booked my tour and stay with no problems read my contract very carefuly so knew what i was signing and getting into, very friendly staff great service Read more

Was this review helpful? 1 5

My family has had silver leaf time share since the 70's and i was deeded the use of this time share for the last ten years.This past fall i went to the resort in Flint,Tx.my family has upgraded several times,ultimately to Ambassador status.The last visit i took family member with me that has a physical handicap,we were put in the Lodge section of the resort,which has no handicap access and the only way to enter was by climbing down stairs.I... Read more

Was this review helpful? 2 1

Hi all, You already know what I will talking about. However, my story is different than any stories here. Before the presentation, I did well prepare for the “show” and made the schedule Friday afternoon so they cannot hold me over midnight and I have a lot of time for Fri weekend; remember: DO NOT BRING YOUR KIDs. Since this is the first time, I have wonder that we should use stop watch and walk out all at 90 min. The truth: after 4hrs, they... Read more

Was this review helpful? 14 0

Terrible customer service. You can never get a booking at the resort. All it is is a scam to take your money!

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I purchased a timeshare at 1/3 of the price they started at. They claimed someone turned it back in. It is an every other year and not available in the summer with free weekdays and $50 weekend charge.. And a monthly fee that was 1/2 ($39) of what the fee is now. I'm retired so this suits me just fine. I paid off the 19% interest with a 4% credit union loan. The resorts are not as fancy as where they sell the program but there were clean. ... Read more

Was this review helpful? 4 1

I had the same experience with the timeshare upgrade bugging me to upgrade. I bought an every other year and that is fine with me. I also bought a greatly reduced timeshare because they claimed someone had turned it back in. The price went down to 1/3 of what they first tried to sell me. They also sold the time share at 19% interest which I immediately paid off with a 4% loan from my credit union. Shame on anybody that doesn't do the same. I,... Read more

Was this review helpful? 1 0

THEY LIE~ We were told we could let our children (older) play in the waterpark while my husband and I listen to the sales pitch. They lied. We booked our trip and as we were told by sales/advertising guy. Well, if its not done in a certain amount of time YOU LOOSE your visa card gift of $40. They lied to us on that too so lost the $40 card. We are NOT allowed to stay on the resort instead they book you into a cheap motel and drive to and from... Read more

Was this review helpful? 3 0

These people scammed my wife & I. We went to Tyler the place was horrible. Rude & aggresive sales people trying to scam you out of your money. $15000 to stay one week out of the year at one of their crappy resorts & their $40 gift card they gave us has been declined everywhere. You've been warned stay away from them giving away the free car in the mall or giving away a free trip at a sporting event. You wont win anything & all... Read more

Was this review helpful? 8 0

Initially, like many others, we were excited about the prospect of getting a free vacation and a chance to win a motorcycle. Next thing I know, I've given them a check for over ten grand to buy a lodge at one of their resorts. Looking back, I wish I had listened to my "gut" and just walked on by that booth at the fair. But I was still hopeful that I had bought something we could use "for the rest of our lives", as they say. Sadly, the... Read more

Was this review helpful? 8 0
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