San Antonio, Texas
Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

Add me to the ever growing list.

I tried to exchange my week last year and kept getting told there was no time available for the week and the 2 resorts I chose; one being my home resort. I checked online and by phone weekly.

This went on for 6 months! Two weeks before my vacation week (that I had requested), I looked to see if there was any bonus time available on my Endless Escapes. Low and behold, there was plenty of space and time available, yet I had been told I could not use my week because nothing was available.

Then I was not able to reserve my week because I needed to provide 30 days notice. They are holding our weeks and reselling them on 3rd party sites.

Since the takeover by Holiday Inn, I have also considered filing a class action lawsuit, as my fees continue to increase and when banking my week inhouse, I am not able to exchange it for another Holiday Inn Resort due to them hiding or reselling our weeks.

I have been an owner for 22 years and my deed was paid in full nearly 20 years ago!

Product or Service Mentioned: Silverleaf Resorts Holiday Inn Vacation Ownership.

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