Bronxville, New York
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hey all, saw all the reviews and comments so I thought I would chime for bonus time, id have to say this, I have never had a problem getting a reservation, I live in NY, so we go to Oak n spruce, it's only 2 hr drive, but we book online, and never had an issue. my problem is that we purchased and upgraded to a presidential suite, we have never once got a presidential room.

ive tried all kinds of scenarios to get this room, but nothing. come to find out they trade these out with other companies as well, I booked my bonus time 2 weeks in advance and was talking to a couple who where staying in a presidential that booked it the night before they showed up, which was 2 weeks after I booked, so whats the deal with that. and rci. lol joke hidden fee after hidden fee.

and never have a place I'm interested in going, for a year trying to book Ireland nothing, and I have a 3 year search actively going still nothing. :-(

Product or Service Mentioned: Silverleaf Resorts Vacation Ownership.

Reason of review: Poor customer service.

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I also started out 24 years,ago at Oak'n'Spruce and upgraded 2 different time with a presidential and have tried to use a bonus week 3 times and have never received a presidential for a bonus... also traded once and got a One Room with a Murphy Bed at the trade location and was quite upset as it was for son's honeymoon and he ended up having to go to a different hotel that we then paid for.

We also tried for Ireland trade and same experience as you...never an opportunity. Does anyone know how to get update info now that "Holiday...." has taken over, without sitting through a 90 min sales presentation?