Dallas, Texas
Not resolved

My Wife and I are Silverleaf Presidential owners. we were told we could use bonus time when ever we wanted (BS).

We have never been able to get into a resort on Bonus Time. We explained to the sales REP that we did mostly weekend get aways. The REP said that is what the Bonus Time was for. Everything is always booked up.

My guess is that Silverleaf has oversold their resorts.

After the Fourth of July weekend We will be contacting Silverleaf Corporate Offices, 1-888-476-0991, and be getting out of this scam. Forgetr about being able to use RCI resorts as well, ALL BOOKED UP.

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I run into the same problem with Silverleaf. In my case I was told, as an excuse for the lack of bonus time availability, that I should have bought a presidential unit, or a second week to become a diamond owner. I guess they have an excuse for everything.


Where you able to get out of this scam? Did you sell back?



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I have had my Silverleaf timeshare and the tricks to get your bonus time, OR TRADES!!!! are useless.

In fact, they sent me a "free week" when I asked that they honor their guarantee, foolishly I was suckered again. When I tried to use the week for my son's birthday they insisted that I had to attend a sales meeting (great with several youngsters there for a birthday party!) I just paid to stay. They won't put anything in writing. They do not even respond to requests for bonus time as they are required to.

One time I did the "I'll listen to the upgrade talk - promised 1 hour" and after 2 hours, I said I had an appointment and they said if I left I'd have to pay full hotel rate. I was flat-out lied to during the sales presentation when I was told the resort was gold-star (said the book they were showing was outdated). Said I would have NO PROBLEM trading in RCI for a week in hawaii for my 50th (2 years out). Totally unethical.

I wish I could get out of a contract, but I paid in full for mine - I suspect the chances of getting any money back are very, very slim. I can't really afford what I have lost on this; they took advantage of my recent divorce status and wish to provide fun vacations for my children. This type of deal MIGHT work for retired people who can go at any time, but for school vacations, summers, etc.

it is impossible and unfortunately, I bought this and was clear that my whole desire was to be able to trade and travel. On top of that, the upkeep (and the maintenance fees are raised -despite what the salesman assured me - are plenty to rent somewhere much nicer.


Guys I just here to let you know that the word bonus time means just that. I know it *** you off whenever they tell you that you can use your bonus time anytime but some of the condos are booked up for the potential RCI customers that might show up.

If you own a red season it is possible to use your bonus time when you want. You probably already now this but you can only call 14 days in advance and book BT. If you remember that rule always call 14 days out and ask to be put on the list. Call back in 24 hours ask ask where you stand on the list and if it is a in demand week or weekend.

You can also always call your first manager that you ever sighed up with and tell him/she that you are thinking about upgrading or buying an extra week. You will be out there in a heart beat and just say no when they ask you to go to the update meeting. The inside sales managers will work a lot harder for you because they know you already have your money invested into the program so they have no problem getting you in where you want because they want you to upgrade with them, but when you say no it is no sweet off there back because they have a thousand others that are waiting to purchase to make their commission. When I say inside sales manager I mean the managers that came over to your table and signed you up whenever you joined Silverleaf.

If they don't work there just tell them what you want and someone in that office will help you. Best Of Luck



please contact me bambolaseibella@hotmail.com


We too are in the same position. Told we needed to keep upgrading to get to use Bonus Time.

We have been able to use it once in the last 14 months. We filed complaints with the Federal Trade Commission, Texas Attorney General, and BBB of Dallas. I did this last night. Looked up a lawyer in Dallas for a name in case we needed to call someone in to help.

Then I called Silverleaf Corporate this morning and asked for a Manager. Got a Manager on the phone, explained all of the past 14 months and how they are using deceptive trade practices, and informed them of the compalints filed.

She told me they would draw up the paperwork for us to sign to get out of our contract. Once I told her about the complaints and the attorney she jumped right on the paperwork.